Review audits key changes fact sheet

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

Review audit processes were changed from 1 January 2019 to align more closely to site audit arrangements and requirements. This assists approved providers by having consistency of regulatory process for residential services. From 1 July 2019 review audits are conducted to assess a provider’s performance against the Aged Care Quality Standards (Quality Standards).

Review audit meetings

On each day of the site visit there is a site meeting between at least one member of the assessment team and the person in charge of the residential service to discuss the progress of the visit. This does not preclude all members of the assessment team from attending the meeting.

Exit meeting

On the last day of the review audit a member of the assessment team will have an exit meeting with the person in charge to discuss key issues that the team identified during the audit. The provider is not given a report of major findings or a review audit report at this time.

Review audit report

The assessment team submits a review audit report to the Aged Care Quality and Safety Commissioner (Commissioner) within 14 days after the review audit is completed. This time period was previously seven days from completion of the review audit. The extended time period allows sufficient time for the completion of reports that involve complex or large amounts of evidence, if that time is needed.

As soon as practicable after receiving the review audit report, the Commissioner must give a copy of the report to the approved provider.

For more information about the review audits visit the review audit page on the Commission’s website.

National feedback

For support in understanding the Rules and their operational implications, please contact the Aged Care Quality and Safety Commission by emailing info@agedcarequality.gov.au or contact your local Regional Office by calling 1800 951 822 (free call).