Publication date
This fact sheet outlines your options to ask for a review of the Aged Care Quality and Safety Commission’s decision in relation to your complaint, or to complain about our service.
Attachments
Complaints about aged care services last month
826
New complaints received last month
1,826
Open complaints being worked on
821
Complaints closed last month*
*some complaints closed may have been
received in previous months
92%
Enquiries finalised within 7 days
72%
Complaints finalised within 60 days
71%
Customer survey responses with rating of satisfied or higher*
87%
Complaints finalised with a positive outcome for complainant