A short video for aged care consumers, their families and representatives, explaining what the Aged Care Quality Standards mean in practice.
The video has been translated in 25 languages including Arabic, Armenian, Cantonese, Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.
Please note: these videos are not available for download or hard copy order.
Our Aged Care Quality Standards Consumer Outcomes A3 poster has been translated to 25 languages: Arabic, Armenian, Croatian, Chinese (Simplified and Traditional), Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.
Please note: This poster is not available for order.
Download the Charter of Aged Care Rights Template for Signing for aged care service providers and their consumers on 1 July 2019. Available in PDF and DOCX.
This resource is available in 18 translated languages including: Arabic, Chinese (simplified and traditional), Croatian, Dutch, German, Greek, Hindi, Hungarian, Italian, Korean, Macedonian, Maltese, Polish, Russian, Serbian, Spanish, and Vietnamese.
Charter of Aged Care Rights signing template (English) (PDF 921.27 KB)
Accessible - Charter of Aged Care Rights signing template (English) (DOCX 228.75 KB)
Arabic – میثاق حقوق رعایة المسنین (PDF 178.74 KB)
Arabic (accessible) – میثاق حقوق رعایة المسنین (DOCX 223.18 KB)
Bosnian - Povelja o pravima na skrb o starijim osobama (PDF 109.09 KB)
Chinese, Simplified – 老年护理权益章程 (PDF 201.38 KB)
Chinese, Simplified (accessible) – 老年护理权益章程 (DOCX 223.36 KB)
Chinese, Traditional – 老年護理權利章程 (PDF 172.29 KB)
Chinese, Traditional (accessible) – 老年護理權利章程 (DOCX 223.23 KB)
Croatian – Povelja o pravima starijih osoba u skrbi (PDF 158.19 KB)
Croatian (accessible) – Povelja o pravima starijih osoba u skrbi (DOCX 222.89 KB)
Dari - منشور حقوق مراقبت از سالمندان (PDF 207.35 KB)
Dutch – Handvest voor de rechten van cliënten in de ouderenzorg (PDF 133.18 KB)
Farsi - منشور حقوق مراقبت از سالمندان (PDF 222.5 KB)
French – Charte des droits des personnes âgées dépendantes (PDF 66.79 KB)
German – Charta über Rechte in der Altenpflege (PDF 138.48 KB)
German (accessible) – Charta über Rechte in der Altenpflege (DOCX 221.29 KB)
Greek – Χάρτα Δικαιωμάτων Φροντίδας Ηλικιωμένων (PDF 158.44 KB)
Greek (accessible) – Χάρτα Δικαιωμάτων Φροντίδας Ηλικιωμένων (DOCX 223.8 KB)
Hindi – वयोवृद्ध देखभाल अधिकार-पत्र (PDF 178.37 KB)
Hindi (accessible) – वयोवृद्ध देखभाल अधिकार-पत्र (DOCX 223.05 KB)
Hungarian – Idősgondozási jogok chartája (PDF 155.91 KB)
Hungarian (accessible) – Idősgondozási jogok chartája (DOCX 223.34 KB)
Italian – La Carta dei Diritti di Assistenza per gli Anziani (PDF 132.41 KB)
Korean – 노인케어 권리 헌장 (PDF 223.56 KB)
Korean (accessible) – 노인케어 권리 헌장 (DOCX 223.04 KB)
Kurdish Sorani - میساقی مافەکانی چاودێری بەسااڵچووان (PDF 237.76 KB)
Kurdish-Kurmanji - Peymana Mafên Lênihêrîna Kesên Temen Mezin (PDF 122.78 KB)
Macedonian – Повелба за правата за старосна нега (PDF 155.33 KB)
Macedonian (accessible) – Повелба за правата за старосна нега (DOCX 221.9 KB)
Maltese – Charter tad-Drittijiet tal-Kura tal-Anzjani (PDF 164.17 KB)
Maltese (accessible) – Charter tad-Drittijiet tal-Kura tal-Anzjani (DOCX 221.49 KB)
Nepalese - वृद्ध हेरचाह अधिकारहरूको बडापत्र (PDF 182.62 KB)
Nepalese (accessible) - वृद्ध हेरचाह अधिकारहरूको बडापत्र (DOCX 222.82 KB)
Polish (accessible) – Karta Praw w Opiece nad Osobami Starszymi (PDF 173.65 KB)
Polish (accessible) – Karta Praw w Opiece nad Osobami Starszymi (PDF 173.65 KB)
Serbian – Повеља о правима старијих лица на негу (PDF 155.77 KB)
Serbian (accessible) – Повеља о правима старијих лица на негу (DOCX 221.76 KB)
Tamil - முதிய ோர் பரோமரிப்பு உரிமமகள் அதிகோரப்பத்திரம் (Charter) (PDF 210.09 KB)
Turkish – Yaşlı Bakım Hakları Yönetmeliği (PDF 108.86 KB)
Urdu - ایجڈ کیئر میں حقوق کا چارٹر (PDF 205.92 KB)
Top tips for older people when making a complaint about aged care quality or services received.
This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.
Top tips for making a complaint (English) (PDF 264.17 KB)
If you need an interpreter, please call TIS National on 131 450 and ask them to call the Aged Care Quality and Safety Commission on 1800 951 822. Our business hours are 9-5 Monday to Friday.
acqsc_translated-information-for-consumer-poster_acc.pdf (PDF 777.92 KB)
