The government is now operating in accordance with the Guidance on Caretaker Conventions, pending the outcome of the 2025 federal election.

Resource library

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Aged Care Learning Information Solution (Alis) brochure

Publication date

This brochure introduces the Commission’s online learning platform, Alis. It gives an overview of Alis content, its key benefits and details how providers and their staff can register for Alis.

Brochure,

Aged Care Open Disclosure Framework and Guidance

Publication date

Open disclosure is the open discussion that an aged care provider has with people receiving aged care services when something goes wrong that has harmed or had the potential to cause harm to a person receiving aged care service. With more than 1.3 million people receiving care in Australia, this is a crucial activity for providers to support continuous improvement within their service.

ACQSC_Open_Disclosure.pdf  (PDF  874.11 KB)
Brochure,
Guides,

Aged Care Quality Standards Chatterbox

Publication date

A downloadable chatterbox template to support aged care service providers and their consumers engage with the new Aged Care Quality Standards.

This resource is not available to order.

chatterbox_web.pdf  (PDF  804.94 KB)
Brochure,

Provider pack

Publication date

This resource pack was sent to approved providers on 2nd January 2019. It contains helpful information on the Aged Care Quality and Safety Commission and the services we offer.

Letter to providers.pdf  (PDF  168.68 KB)
acqsc_translation_a4_poster.pdf  (PDF  777.92 KB)
Brochure,
Fact sheet,

Do you have a concern or complaint? Brochure

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Last updated

Information for consumers of aged care services, their families, carers and representatives about the Aged Care Quality and Safety Commission.
This resource is available in 25 different languages.

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Acknowledgement of Country

In the spirit of reconciliation, the Aged Care Quality and Safety Commission acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. We pay our respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples.