Resource library

This guide is about how to support people living with dementia to maintain good nutrition and enjoy positive dining experiences. 

This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.

This guide is for family members, friends and other representatives of people living with dementia at home. It explains ways you can support good nutrition and help create enjoyable dining experiences for them in the home environment.

How to create an environment with strong infection prevention and control practices while continuing to provide a positive experience for people with cognitive decline and dementia.

The Aged Care Quality and Safety Commission (the Commission) undertakes a range of regulatory activities to monitor compliance and mitigate risk to aged care consumers. The Commission has incorporated spot check monitoring of infection control practice into its usual regulatory activities. You can find more information about Infection control spot checks here. 

This A4 resource explains the key things for partners in care to remember when visiting an aged care home during an outbreak.

This resource is a goal planning tool designed to support aged care providers in improving food, dining, nutrition, and consumer choice. It helps providers set objectives, track progress, and implement actions to enhance service quality, ensuring that people’s preferences and dietary needs are consistently met​. This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards. 

Serious Incident Response Scheme - Residential aged care provider readiness checklist

Residential aged care providers are encouraged to work through the Serious Incident Response Scheme (SIRS) readiness checklist.

This booklet aims to give guidance on how to:

• create an effective, resolution focused complaints system in aged care services and how to enhance existing processes
• maintain compliance with Standard 6
• encourage a positive, blame-free culture around complaints handling in aged care services by fostering an understanding of the complaints process and how it affects the people involved, and setting out the essential elements for the effective management of complaints within a service including skills, procedures and policies.

COVID-19 is an infection that can be more serious for some older people. We have developed a range of resources to help consumers understand their options on staying safe, keeping in touch with loved ones and keeping fit and active.

These translated guides provide useful information on how to stay safe in a time of COVID-19.

These translated guides will help you understand what to expect if someone has COVID-19 in your residential aged care service, including that a number of changes will take place. These changes will be made very quickly. You might be anxious when these changes take place but the aim is to keep you safe.

It’s important to stay in touch with the people you love, even if COVID-19 restrictions mean they can’t visit you as easily or as often.

Are you missing some of your favourite activities? You can still do many of the social activities you enjoy, though they may be a little different.

Six steps for safe prescribing antipsychotics and benzodiazepines in residential aged care.

If you’re thinking of prescribing these medicines to manage the behaviours and psychological symptoms of dementia, follow these 6 steps.

What are psychotropic medications? 

Psychotropic medications are ‘any drug capable of affecting the mind, emotions and behaviour'

The three main classes of psychotropics prescribed are antidepressants, anxiolytic/hypnotics (mostly benzodiazepines to manage anxiety and insomnia) and antipsychotics. Other psychotropic classes include anticonvulsants and stimulants. 

An activity to raise awareness of the importance of identity culture and diversity

Open disclosure is the open discussion that an aged care provider has with people receiving aged care services when something goes wrong that has harmed or had the potential to cause harm to a person receiving aged care service. With more than 1.3 million people receiving care in Australia, this is a crucial activity for providers to support continuous improvement within their service.

This provider template is for recording information for consumers receiving psychotropic medications.

Includes Aged Care Quality Standards Self-Assessment Tool Template (available in DOCX and XLSX), as well as Guidance on Self-Assessment.

This resource is not available to order.

Download the guidance material for the Aged Care Quality Standards. It includes an introduction, guidance for each of the 8 Quality Standards and a glossary.

This resource is not available to order.