Publication date
This fact sheet for approved providers outlines the key changes on workforce-related responsibilities from 1 July 2023 regarding 24/7 registered nurse coverage and care minutes in residential aged care.
Attachments
Complaints about aged care services last month
905
New complaints received last month
1,606
Open complaints being worked on
743
Complaints closed last month*
*some complaints closed may have been
received in previous months
95%
Enquiries finalised within 7 days
82%
Complaints finalised within 60 days
70%
Customer survey responses with rating of satisfied or higher
82%
Complaints finalised with a positive outcome for complainant