Please note: This document has been updated to reflect the new requirements that were introduced when the Serious Incident Response Scheme launched on 1 April 2021.
For more information, visit Aged Care Quality Standards
The government is now operating in accordance with the Guidance on Caretaker Conventions, pending the outcome of the 2025 federal election.
Please note: This document has been updated to reflect the new requirements that were introduced when the Serious Incident Response Scheme launched on 1 April 2021.
For more information, visit Aged Care Quality Standards
Acknowledgement of Country
In the spirit of reconciliation, the Aged Care Quality and Safety Commission acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. We pay our respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples.
*some complaints closed may have been
received in previous months
*Data is for Jan 2025