Better practice guide to complaints handling in aged care services

Publication date

This booklet aims to give guidance on how to:

  • create an effective, resolution focused complaints system in aged care services and how to enhance existing processes
  • maintain compliance with Standard 6
  • encourage a positive, blame-free culture around complaints handling in aged care services by fostering an understanding of the complaints process and how it affects the people involved, and setting out the essential elements for the effective management of complaints within a service including skills, procedures and policies.
Attachments
Resource Type
Guides,
Topics
Complaints
Education and training
Better practice guide to complaints handling in aged care services front cover
Share this page
 

Acknowledgement of Country

In the spirit of reconciliation, the Aged Care Quality and Safety Commission acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. We pay our respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples.