Publication date
The Charter of Aged Care Rights protect your rights as a consumer of Australian Government funded aged care services.
Transcript of 'The Charter of Aged Care Rights'
Complaints about aged care services last month
823
New complaints received last month
1,453
Open complaints being worked on
630
Complaints closed last month*
*some complaints closed may have been
received in previous months
95%
Enquiries finalised within 7 days
77%
Complaints finalised within 60 days
70%
Customer survey responses with rating of satisfied or higher
83%
Complaints finalised with a positive outcome for complainant