Publication date
This video introduces the Code of Conduct for Aged Care (the Code) to aged care workers and approved aged care providers.
Transcript of 'Code of Conduct for Aged Care'
Complaints about aged care services last month
905
New complaints received last month
1,606
Open complaints being worked on
743
Complaints closed last month*
*some complaints closed may have been
received in previous months
95%
Enquiries finalised within 7 days
82%
Complaints finalised within 60 days
70%
Customer survey responses with rating of satisfied or higher
82%
Complaints finalised with a positive outcome for complainant