Publication date
This fact sheet helps you and your family understand your rights and the responsibilities of your service provider relating to COVID-19 restrictions in residential aged care.
Attachments
The government is now operating in accordance with the Guidance on Caretaker Conventions, pending the outcome of the 2025 federal election.
Complaints about aged care services last month
903
New complaints received last month
1,708
Open complaints being worked on
801
Complaints closed last month*
*some complaints closed may have been
received in previous months
95%
Enquiries finalised within 7 days
68%
Complaints finalised within 60 days
55%
Customer survey responses with rating of satisfied or higher*
*Data is for Jan 2025
86%
Complaints finalised with a positive outcome for complainant