Publication date
You must be given the choice to accept risks so you can live the life you choose. The Aged Care Charter of Rights states that you have the right to make choices, even if those choices are a risk to you.
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The government is now operating in accordance with the Guidance on Caretaker Conventions, pending the outcome of the 2025 federal election.
Complaints about aged care services last month
903
New complaints received last month
1,708
Open complaints being worked on
801
Complaints closed last month*
*some complaints closed may have been
received in previous months
95%
Enquiries finalised within 7 days
68%
Complaints finalised within 60 days
55%
Customer survey responses with rating of satisfied or higher*
*Data is for Jan 2025
86%
Complaints finalised with a positive outcome for complainant