Provider name
Seventh-Day Adventist Aged Care (South Queensland) Ltd
Previous names
Adventist Retirement Village - CACP - Victoria Point 700243
RACS ID
700243
Complaints about aged care services last month
1,071
New complaints received last month
1,910
Open complaints being worked on
984
Complaints closed last month*
*some complaints closed may have been
received in previous months
95%
Enquiries finalised within 7 days
64%
Complaints finalised within 60 days
69%
Customer survey responses with rating of satisfied or higher*
85%
Complaints finalised with a positive outcome for complainant