Bupa Croydon 4279

Accreditation decision

Following a site audit conducted on 02 January 2024 to 04 January 2024, the Commission made a decision on 31 January 2024 to re-accredit this service.

The period of accreditation of the service will expire on 13 April 2027.

Site audit Performance Report

A site audit was conducted with this service on 02 January 2024 to 04 January 2024.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Assessment contact Performance Report

An assessment contact was conducted with this service on 01 August 2022 to 02 August 2022.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Accreditation decision

Following a site audit conducted on 22 February 2021 to 23 February 2021, the Commission made a decision on 13 April 2021 to re-accredit this service.

The period of accreditation of the service will expire on 13 April 2024.

Site audit Performance Report

A site audit was conducted with this service on 22 February 2021 to 23 February 2021.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 13 May 2021.

Following an audit we decided that this home met 41 of the 44 expected outcomes of the Accreditation Standards and would be accredited for two years until 13 November 2020.

Serious risk decision

On 18 October 2018 a delegate of the CEO of the Quality Agency made a decision that failure by Bupa Aged Care Australia Pty Ltd to meet one expected outcome in the Accreditation Standards in relation to Bupa Croydon has placed the safety, health or wellbeing of a care recipient of the service at serious risk.

An assessment contact was conducted by the Quality Agency on 26 November 2018 at Bupa Croydon to monitor the service’s progress. The Quality Agency found the service complies with all Accreditation Standards.

Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time.

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 13 November 2018.

Assessment contact Performance Report

An assessment contact was conducted with this service on 01 August 2022 to 02 August 2022.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.