Bupa Portland 3885

Assessment contact Performance Report
An assessment contact was conducted with this service on 22/10/2024 to 23/10/2024.
The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Assessment contact Performance Report

An assessment contact was conducted with this service on 24 August 2023.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Accreditation decision

Following a site audit conducted on 20 February 2023 to 23 February 2023, the Commission made a decision on 28 March 2023 to re-accredit this service.

The period of accreditation of the service will expire on 28 March 2026.

Site audit Performance Report

A site audit was conducted with this service on 20 February 2023 to 23 February 2023.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Assessment contact Performance Report

An assessment contact was conducted with this service on 03 November 2021.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Accreditation decision

Following a site audit conducted on 16 March 2021 to 18 March 2021, the Commission made a decision on 18 May 2021 to re-accredit this service.

The period of accreditation of the service will expire on 18 May 2023.

Site audit Performance Report

A site audit was conducted with this service on 16 March 2021 to 18 March 2021.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 13 June 2021.

Assessment contact Performance Report

An assessment contact was conducted with this service on 11 September 2020.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Compliance update

Following an assessment contact conducted on 15 January 2020, the Commission made a decision that improvements have been made to the service to ensure that the Aged Care Quality Standards are complied with.

Serious risk decision

Following an assessment contact conducted on 4 and 5 September 2019, a delegate of the Aged Care Quality and Safety Commissioner made a finding that Bupa Aged Care Australia Pty Ltd failed to meet three Aged Care Quality Standards (Quality Standards) in relation to Bupa Portland.

On 26 September 2019 a decision was made that failure to meet three Quality Standards has placed the safety, health or well-being of aged care consumers of the service at serious risk. The Department of Health has been notified of the risk.

Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time.

The Aged Care Quality and Safety Commission will continue to monitor the performance of the service including through unannounced visits.

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 13 December 2020.

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 13 December 2017.