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John Goodlet Manor 1476

Provider name
RSL LifeCare Limited
Previous names
  • Queen Victoria Gardens
  • Queen Victoria Memorial Home
RACS ID
1476

John Goodlet Manor

Following an assessment contact conducted 20 October 2022, the Commission made a decision on 23 December 2022 that the service has demonstrated their actions have been effective in addressing the non-compliance against the Aged Care Quality Standards identified at the Site Audit undertaken 25 May 2022 to 27 May 2022.

John Goodlet Manor

Accreditation decision

Following a site audit conducted on 25 May 2022 to 27 May 2022, the Commission made a decision on 04 July 2022 to re-accredit this service.

The period of accreditation of the service will expire on 19 October 2025.

John Goodlet Manor

Site audit Performance Report

A site audit was conducted with this service on 25 May 2022 to 27 May 2022.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Audit Report
john_goodlet_manor1476-10.docx  (DOCX  1.17 MB)

John Goodlet Manor

Accreditation decision

Following a site audit conducted on 17 February 2021 to 22 February 2021, the Commission made a decision on 19 April 2021 to re-accredit this service.

The period of accreditation of the service will expire on 19 October 2022.

John Goodlet Manor

Site audit Performance Report

A site audit was conducted with this service on 17 February 2021 to 22 February 2021.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Audit Report
John Goodlet Manor1476-9.docx  (DOCX  519.58 KB)

John Goodlet Manor

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 10 July 2021.

The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

John Goodlet Manor

Assessment contact Performance Report

An assessment contact was conducted with this service on 02 September 2020 to 03 September 2020.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Audit Report
John Goodlet Manor1476-8.docx  (DOCX  517.23 KB)

John Goodlet Manor

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service.

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 10 January 2021.

The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

John Goodlet Manor

Following a site audit the Commission made a decision on 09 January 2020 that this service met zero of the eight Aged Care Quality Standards. The service is re-accredited for 6 months until 10 July 2020.

Audit Report
John Goodlet Manor1476-7.docx  (DOCX  521.24 KB)
CER Report
John Goodlet Manor1476-7-cer.pdf  (PDF  553.09 KB)
CER Accessible Report

John Goodlet Manor

Compliance monitoring update

An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 21 - 22 March 2019 at John Goodlet Manor to monitor the service’s progress in meeting the Accreditation Standards. The Commission found the service complies with all Accreditation Standards.

John Goodlet Manor

Following an audit we decided that this home met 15 of 44 expected outcomes of the Accreditation Standards. We decided to vary this home's accreditation period. This home is now accredited until 10 January 2020.

Audit Report
John Goodlet Manor1476-6.doc  (DOC  227.33 KB)

John Goodlet Manor

Serious risk decision

Following a review audit conducted on 11 December 2018 to 20 December 2018, a delegate of the Aged Care Quality and Safety Commissioner made a decision that RSL LifeCare Limited failed to meet 29 expected outcomes in the Accreditation Standards in relation to John Goodlet Manor.

On 8 February 2019 a decision was made that failure to meet three of these expected outcomes has placed the safety, health or wellbeing of care recipients of the service at serious risk. The Department of Health has been notified of the risk.

Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time.

The Aged Care Quality and Safety Commission will continue to monitor the performance of the service including through unannounced visits.

John Goodlet Manor

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 06 November 2020.

Audit Report
JohnGoodletManor1476-5.docx  (DOCX  109.58 KB)
CER Report
JohnGoodletManor1476-5-cer.pdf  (PDF  323.2 KB)
CER Accessible Report
JohnGoodletManor1476-5-cera.docx  (DOCX  80.61 KB)

John Goodlet Manor

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 06 November 2017.

Audit Report
JohnGoodletManor4.pdf  (PDF  538.27 KB)

John Goodlet Manor

Audit Report