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As the national regulator of aged care services, we protect the health, safety and wellbeing of older people.

Find out about resources, guidance, webinars and more to help you prepare for the new Aged Care Act.

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Find a report about an aged care service.

Search for performance information about individual aged care services. This includes information on assessment activities, accreditation decisions and other historical information.

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How to raise a concern or complaint.

It's okay to raise a concern or make a complaint about aged care.

Making a complaint can improve the quality of care and help other people with the same problem. You can make a confidential or anonymous complaint if you wish.

Complaints about aged care services last month

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905
New complaints received last month
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1,606
Open complaints being worked on
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743
Complaints closed last month*

*some complaints closed may have been
received in previous months

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95%
Enquiries finalised within 7 days
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82%
Complaints finalised within 60 days
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70%
Customer survey responses with rating of satisfied or higher
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82%
Complaints finalised with a positive outcome for complainant

Understanding the new Financial & Prudential Standards

On Tuesday 18 February we hosted our latest webinar on the new Financial & Prudential Standards. If you were unable to attend the event or would like to revisit it, the recording is now available.

Our Food, Nutrition and Dining Hotline is open 9am–5pm, Monday to Friday