Residential care visitor access survey report (March 2021) - PDF (PDF 498.41 KB)
Residential care visitor access survey report (March 2021) - PDF (PDF 498.41 KB)
Residential care visitor access survey report (March 2021) - PDF (PDF 498.41 KB)
Complaints about aged care services last month
846
New complaints received last month
1,244
Open complaints being worked on
928
Complaints closed last month*
*some complaints closed may have been
received in previous months
96%
Enquiries finalised within 7 days
78%
Complaints finalised within 60 days
69%
Customer survey responses with rating of satisfied or higher
78%
Complaints finalised with a positive outcome for complainant