Document accessed under FOI - REF: FOI 2022/20 (PDF 3.38 MB)
Document accessed under FOI - REF: FOI 2022/20 (PDF 3.38 MB)
The government is now operating in accordance with the Guidance on Caretaker Conventions, pending the outcome of the 2025 federal election.
Document accessed under FOI - REF: FOI 2022/20 (PDF 3.38 MB)
Complaints about aged care services last month
903
New complaints received last month
1,708
Open complaints being worked on
801
Complaints closed last month*
*some complaints closed may have been
received in previous months
95%
Enquiries finalised within 7 days
68%
Complaints finalised within 60 days
55%
Customer survey responses with rating of satisfied or higher*
*Data is for Jan 2025
86%
Complaints finalised with a positive outcome for complainant