You can do something about it.
If you have a concern or feedback about the aged care you or someone else is receiving, you can talk to us.
Your concerns are important, and we encourage you to raise them with the manager of your service first.
Your local contact within this service is:
If you can’t resolve your concern with your provider, or your service provider isn't listening to your feedback, please contact the Aged Care Quality and Safety Commission. Anyone can contact us for free advice and assistance that is anonymous or confidential.
If you'd like support to lodge a complaint with us, a free advocate may be able to help. Call the Older Persons Advocacy Network (OPAN) on 1800 700 600.
If you need an interpreter to speak with us, call the Translation and Interpreting Service on 131 450.
Phone 1800 951 822
Email info@agedcarequality.gov.au
Web agedcarequality.gov.au
Write Aged Care Quality and Safety Commission
GPO Box 9819, in your capital city
English - Do you have a concern or complaint? (PDF 2.51 MB)
Arabic – هل لديك أية مخاوف أو شكوى؟ (PDF 309.37 KB)
Armenian – Դուք ունե՞ք մտահոգություն կամ բողոք (PDF 387.56 KB)
Croatian – Da li ste zabrinuti ili imate prigovor? (PDF 320.29 KB)
Chinese Traditional – 您是否有顧慮，或者希望提出投訴？ (PDF 423.95 KB)
Chinese Simplified – 您是否有顾虑或想 提出投诉? (PDF 420.94 KB)
Dutch – Heeft u een bezorgdheid of klacht? (PDF 313.3 KB)
French – Avez-vous un sujet de préoccupation ou une plainte? (PDF 333.94 KB)
German – Haben Sie ein Anliegen oder eine Beschwerde? (PDF 412.92 KB)
Greek – Έχετε ανησυχία ή καταγγελία; (PDF 322.27 KB)
Hindi – क्या आपके पास कोई चिंता या शिकायत है? (PDF 308.22 KB)
Hungarian – Van-e aggodalma vagy panasza? (PDF 413.22 KB)
Italian – Ha una segnalazione da fare? (PDF 313.19 KB)
Korean – 우려 사항이나 불만 사항이 있으신가요? (PDF 320.76 KB)
Latvian – Vai jums ir kādas raizes vai sūdzības? (PDF 318.04 KB)
Macedonian – Дали имате некој проблем или жалба? (PDF 298.49 KB)
Maltese – Hemm xi ħaġa li qed tħassbek jew għandek xi ilment? (PDF 329.77 KB)
Polish – Czy masz jakieś obawy lub skargi? (PDF 308.22 KB)
Portuguese – Tem alguma preocupação ou queixa? (PDF 314.82 KB)
Russian – У вас возникла проблема или есть претензия? (PDF 313.47 KB)
Serbian – Да ли вас нешто забрињава или желите да се жалите? (PDF 313.03 KB)
Spanish – ¿Tiene alguna inquietud o queja? (PDF 313.21 KB)
Tagalog – Mayroon ka bang pag-aalala o reklamo? (PDF 312.93 KB)
Turkish – Endişeleriniz veya şikâyetiniz var mı? (PDF 320.55 KB)
Ukrainian – Ви чимось занепокоєні чи у вас є скарга? (PDF 315.11 KB)
Vietnamese – Quý vị có mối quan ngại hay khiếu nại nào không? (PDF 320.56 KB)
