Publication date
National Aged Care Provider Conference 2024. Towards excellence - aged care on the move, address and open forum by Janet Anderson, PSM Commissioner.
Attachments
Complaints about aged care services last month
977
New complaints received last month
1,830
Open complaints being worked on
858
Complaints closed last month*
*some complaints closed may have been
received in previous months
95%
Enquiries finalised within 7 days
72%
Complaints finalised within 60 days
55%
Customer survey responses with rating of satisfied or higher*
*Data is for Jan 2025
86%
Complaints finalised with a positive outcome for complainant