Refunding refundable deposits

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People who enter residential care can pay for their accommodation costs with:

  • a refundable deposit
  • a daily payment
  • a combination of a refundable deposit and a daily payment.

When a person transfers to another service, permanently leaves care or passes away, you need to refund their refundable deposit. 

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Prudential Standards
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Acknowledgement of Country

In the spirit of reconciliation, the Aged Care Quality and Safety Commission acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. We pay our respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples.