Resource library

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.

The request for information gives insight into the information, documents and records that will be requested from a Category 4 and 5 provider prior and during an audit against the strengthened Quality Standard. 

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.  

The request for information gives insight into the information, documents and records that will be requested from a Category 6 provider prior and during an audit against the strengthened Quality Standard.

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.  

The glossary supports the draft strengthened Quality Standards Guidance documentation by explaining key terms. 

This guidance material supports workers in the delivery or person-centred quality care and outcomes. It also aims to promote best practice in service provision.

The purpose of this document is to show providers how the Quality Standards have been strengthened. This analysis is current as at 10 January 2024 and based on the draft strengthened Quality Standards as at 14 December 2023.

Letter from Ann Wunsch to home services providers who have not reported a serious incident in the first 12 months of the Scheme. This is a follow-up communication to our letter sent to all home services providers on 27 June 2023.

Have your say and help shape the future of aged care.

The aged care system is changing, and we want to hear from you.

People who enter residential care can pay for their accommodation costs with:

• a refundable deposit
• a daily payment
• a combination of a refundable deposit and a daily payment.

When a person transfers to another service, permanently leaves care or passes away, you need to refund their refundable deposit. 

Watch our video series answering the most common questions we have received about the strengthened Aged Care Quality Standards.

In this second episode, Lisa Peterson PSM, Assistant Commissioner for the Sector Capability and Regulatory Strategy, discusses Strengthened Standards Pilot Project, what it involved and what the aged care sector can expect once it's completed. 

You can use refundable deposits to generate income and to fund investments and permitted expenses. The primary purpose of using refundable deposits must be to provide residential and flexible aged care.

This fact sheet explains how the Aged Care Quality and Safety Commission (the Commission) works with and supports aged care workers.

This fact sheet explains what you can do if you have been overcharged a refundable accommodation deposit (RAD) or daily accommodation payment (DAP) by your provider.

The Prudential Standards contained in the Aged Care Act 1997 (Act) and the Fees and Payments Principles 2014 (No. 2) detail your responsibilities for the use and management of your residents' refundable accommodation deposits (RADs).

Section 52G-3 of the Act states that the Minister for Aged Care may set a maximum amount of accommodation deposit. Currently, this maximum amount is $550,000 as a RAD (or the equivalent Daily Accommodation Payment (DAP)).

 

This fact sheet explains the benefits, processes and outcomes of home care pricing audits.

Read our tips for being in a consumer advisory body.

This fact sheet includes suggested questions you can ask your provider about how prepared they are for an infectious disease outbreak (including COVID-19). It also includes links to a range of resources to help you feel safe, informed and connected.

The Aged Care Act 1997 and the Aged Care Quality and Safety Commission Act 2018 were amended to strengthen the governance arrangements of approved providers. These introduce specific changes aimed at improving leadership and culture and increasing transparency and accountability.  

This regulatory bulletin discusses the strengthened provider governance responsibilities for approved providers concerning their governing body. It also explains how we will regulate these responsibilities. 

In this short video, Tara Pamula, Acting Assistant Commissioner for the Sector Capability and Regulatory Strategy Division, discusses when the strengthened Aged Care Standards will be implemented and the role of the Commission.

The Good Spirit Good Life (GSGL) assessment package is a resource available to support aged care providers in the delivery of culturally safe aged care for First Nations Peoples. Developed by the University of Western Australia, the resource has been developed and validated for use with older Aboriginal Australians, aged 45 years and over, who live in urban or regional areas.

The GSGL package is a resource that providers might want to consider. It comprises an assessment tool, framework, training guide, and recommendations informed by Aboriginal Elders.