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Publication date
On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to consumers regarding the national aged care reforms.
Arabic – Commissioner letter to aged care consumers (PDF 252.39 KB)
Croatian – Commissioner letter to aged care consumers (PDF 195.86 KB)
Greek – Commissioner letter to aged care consumers (PDF 200.88 KB)
Hindi – Commissioner letter to aged care consumers (PDF 255.75 KB)
Hungarian – Commissioner letter to aged care consumers (PDF 198.42 KB)
Italian – Commissioner letter to aged care consumers (PDF 222.48 KB)
Khmer - Commissioner letter to aged care consumers (PDF 240.11 KB)
Macedonian – Commissioner letter to aged care consumers (PDF 171.52 KB)
Polish – Commissioner letter to aged care consumers (PDF 187.88 KB)
Russian – Commissioner letter to aged care consumers (PDF 205.04 KB)
Serbian – Commissioner letter to aged care consumers (PDF 202.41 KB)
Spanish – Commissioner letter to aged care consumers (PDF 194.2 KB)
Vietnamese – Commissioner letter to aged care consumers (PDF 205.79 KB)
Publication date
Last updated
This fact sheet helps aged care residents communicate their food and dining preferences. It includes sections for meal choices, dining preferences, assistance needs, health considerations, cultural or religious customs, and contact information for allied health professionals. It also advises staff to monitor changes in weight and contact a dietitian if needed.
This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.
My food and dining preferences form (PDF 378.98 KB)
Arabic – تفضيلاتي في الطعام وعادات الأكل (PDF 426.01 KB)
French – Mes préférences alimentaires et de repas (PDF 365.82 KB)
German – Meine Essens- und Speisevorlieben (PDF 358.86 KB)
Greek – Οι προτιμήσεις μου για το φαγητό και τα γεύματα (PDF 359.43 KB)
Hungarian – Étel- és étkezési preferenciák (PDF 369.35 KB)
Macedonian – Моите желби во врска со храната и јадењето (PDF 358.79 KB)
Maltese – Il-preferenzi tiegħi tal-ikel u l-ikliet (PDF 364.67 KB)
Portuguese – Minhas preferências alimentares e gastronômicas (PDF 373.26 KB)
Russian – Мои предпочтения в еде и приеме пищи (PDF 353.14 KB)
Serbian – Моје жеље које се тичу хране и обедовања (PDF 353.84 KB)
Simplified Chinese - 我的饮食及用餐偏好 (PDF 420.97 KB)
Traditional Chinese - 我的飲食及用餐偏好 (PDF 422.91 KB)
Spanish – Mis preferencias de alimentos y comidas (PDF 365.1 KB)
Vietnamese – Sở thích ăn uống và thực phẩm của tôi (PDF 340.54 KB)
Publication date
Last updated
Download the Charter of Aged Care Rights Template for Signing for aged care service providers and their consumers on 1 July 2019. Available in PDF and DOCX.
This resource is available in 18 translated languages including: Arabic, Chinese (simplified and traditional), Croatian, Dutch, German, Greek, Hindi, Hungarian, Italian, Korean, Macedonian, Maltese, Polish, Russian, Serbian, Spanish, and Vietnamese.
Charter of Aged Care Rights signing template (English) (PDF 921.27 KB)
Accessible - Charter of Aged Care Rights signing template (English) (DOCX 228.75 KB)
Arabic – میثاق حقوق رعایة المسنین (PDF 178.74 KB)
Arabic (accessible) – میثاق حقوق رعایة المسنین (DOCX 223.18 KB)
Bosnian - Povelja o pravima na skrb o starijim osobama (PDF 109.09 KB)
Chinese, Simplified – 老年护理权益章程 (PDF 201.38 KB)
Chinese, Simplified (accessible) – 老年护理权益章程 (DOCX 223.36 KB)
Chinese, Traditional – 老年護理權利章程 (PDF 172.29 KB)
Chinese, Traditional (accessible) – 老年護理權利章程 (DOCX 223.23 KB)
Croatian – Povelja o pravima starijih osoba u skrbi (PDF 158.19 KB)
Croatian (accessible) – Povelja o pravima starijih osoba u skrbi (DOCX 222.89 KB)
Dari - منشور حقوق مراقبت از سالمندان (PDF 207.35 KB)
Dutch – Handvest voor de rechten van cliënten in de ouderenzorg (PDF 133.18 KB)
Farsi - منشور حقوق مراقبت از سالمندان (PDF 222.5 KB)
French – Charte des droits des personnes âgées dépendantes (PDF 66.79 KB)
German – Charta über Rechte in der Altenpflege (PDF 138.48 KB)
German (accessible) – Charta über Rechte in der Altenpflege (DOCX 221.29 KB)
Greek – Χάρτα Δικαιωμάτων Φροντίδας Ηλικιωμένων (PDF 158.44 KB)
Greek (accessible) – Χάρτα Δικαιωμάτων Φροντίδας Ηλικιωμένων (DOCX 223.8 KB)
Hindi – वयोवृद्ध देखभाल अधिकार-पत्र (PDF 178.37 KB)
Hindi (accessible) – वयोवृद्ध देखभाल अधिकार-पत्र (DOCX 223.05 KB)
Hungarian – Idősgondozási jogok chartája (PDF 155.91 KB)
Hungarian (accessible) – Idősgondozási jogok chartája (DOCX 223.34 KB)
Italian – La Carta dei Diritti di Assistenza per gli Anziani (PDF 132.41 KB)
Korean – 노인케어 권리 헌장 (PDF 223.56 KB)
Korean (accessible) – 노인케어 권리 헌장 (DOCX 223.04 KB)
Kurdish Sorani - میساقی مافەکانی چاودێری بەسااڵچووان (PDF 237.76 KB)
Kurdish-Kurmanji - Peymana Mafên Lênihêrîna Kesên Temen Mezin (PDF 122.78 KB)
Macedonian – Повелба за правата за старосна нега (PDF 155.33 KB)
Macedonian (accessible) – Повелба за правата за старосна нега (DOCX 221.9 KB)
Maltese – Charter tad-Drittijiet tal-Kura tal-Anzjani (PDF 164.17 KB)
Maltese (accessible) – Charter tad-Drittijiet tal-Kura tal-Anzjani (DOCX 221.49 KB)
Nepalese - वृद्ध हेरचाह अधिकारहरूको बडापत्र (PDF 182.62 KB)
Nepalese (accessible) - वृद्ध हेरचाह अधिकारहरूको बडापत्र (DOCX 222.82 KB)
Polish (accessible) – Karta Praw w Opiece nad Osobami Starszymi (PDF 173.65 KB)
Polish (accessible) – Karta Praw w Opiece nad Osobami Starszymi (PDF 173.65 KB)
Serbian – Повеља о правима старијих лица на негу (PDF 155.77 KB)
Serbian (accessible) – Повеља о правима старијих лица на негу (DOCX 221.76 KB)
Tamil - முதிய ோர் பரோமரிப்பு உரிமமகள் அதிகோரப்பத்திரம் (Charter) (PDF 210.09 KB)
Turkish – Yaşlı Bakım Hakları Yönetmeliği (PDF 108.86 KB)
Urdu - ایجڈ کیئر میں حقوق کا چارٹر (PDF 205.92 KB)
Publication date
Arabic – Home care letter to consumers advising of visit (PDF 444.11 KB)
Arabic – Noticeboard poster advising of visit (PDF 332.9 KB)
Arabic – Noticeboard poster unannounced visit (PDF 120.8 KB)
Arabic – Site audit notice sent with reminder email (PDF 151.42 KB)
Arabic – Site audit poster sent with reminder email (PDF 171.57 KB)
Publication date
Last updated
A poster outlining how to raise a concern about the quality of care a person is receiving.
This resource is available in 25 different languages including: Arabic, Armenian, Chinese Traditional, Chinese Simplified, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.
English - Do you have a concern or complaint? (PDF 2.51 MB)
Arabic – هل لديك أية مخاوف أو شكوى؟ (PDF 309.37 KB)
Armenian – Դուք ունե՞ք մտահոգություն կամ բողոք (PDF 387.56 KB)
Croatian – Da li ste zabrinuti ili imate prigovor? (PDF 320.29 KB)
Chinese Traditional – 您是否有顧慮，或者希望提出投訴？ (PDF 423.95 KB)
Chinese Simplified – 您是否有顾虑或想 提出投诉? (PDF 420.94 KB)
Dutch – Heeft u een bezorgdheid of klacht? (PDF 313.3 KB)
French – Avez-vous un sujet de préoccupation ou une plainte? (PDF 333.94 KB)
German – Haben Sie ein Anliegen oder eine Beschwerde? (PDF 412.92 KB)
Greek – Έχετε ανησυχία ή καταγγελία; (PDF 322.27 KB)
Hindi – क्या आपके पास कोई चिंता या शिकायत है? (PDF 308.22 KB)
Hungarian – Van-e aggodalma vagy panasza? (PDF 413.22 KB)
Italian – Ha una segnalazione da fare? (PDF 313.19 KB)
Korean – 우려 사항이나 불만 사항이 있으신가요? (PDF 320.76 KB)
Latvian – Vai jums ir kādas raizes vai sūdzības? (PDF 318.04 KB)
Macedonian – Дали имате некој проблем или жалба? (PDF 298.49 KB)
Maltese – Hemm xi ħaġa li qed tħassbek jew għandek xi ilment? (PDF 329.77 KB)
Polish – Czy masz jakieś obawy lub skargi? (PDF 308.22 KB)
Portuguese – Tem alguma preocupação ou queixa? (PDF 314.82 KB)
Russian – У вас возникла проблема или есть претензия? (PDF 313.47 KB)
Serbian – Да ли вас нешто забрињава или желите да се жалите? (PDF 313.03 KB)
Spanish – ¿Tiene alguna inquietud o queja? (PDF 313.21 KB)
Tagalog – Mayroon ka bang pag-aalala o reklamo? (PDF 312.93 KB)
Turkish – Endişeleriniz veya şikâyetiniz var mı? (PDF 320.55 KB)
Ukrainian – Ви чимось занепокоєні чи у вас є скарга? (PDF 315.11 KB)
Vietnamese – Quý vị có mối quan ngại hay khiếu nại nào không? (PDF 320.56 KB)
