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We have released a suite of fact sheets to help providers, aged care workers, and other stakeholders understand the new strengthened Quality Standards and their obligations in meeting them .

The strengthened Quality Standards will come into effect in line with the commencement of the new Aged Care Act.

Strengthened Quality Standard 1 underpins the way providers and staff should treat older people. It explains how important it is to understand that each older person is unique and has a different life story.

We have released a suite of fact sheets to help providers, aged care workers, and other stakeholders understand the new strengthened Quality Standards and their obligations in meeting them .

The strengthened Quality Standards will come into effect in line with the commencement of the new Aged Care Act.

We have released a suite of fact sheets to help providers, aged care workers, and other stakeholders understand the new strengthened Quality Standards and their obligations in meeting them .

The strengthened Quality Standards will come into effect in line with the commencement of the new Aged Care Act.

Strengthened Quality Standard 3 is about the way providers tailor care and services to each person. It's important to understand that the older person has the right to take risks and you need to plan care to support this.

We have released a suite of fact sheets to help providers, aged care workers, and other stakeholders understand the new strengthened Quality Standards and their obligations in meeting them .

The strengthened Quality Standards will come into effect in line with the commencement of the new Aged Care Act.

We have released a suite of fact sheets to help providers, aged care workers, and other stakeholders understand the new strengthened Quality Standards and their obligations in meeting them .

The strengthened Quality Standards will come into effect in line with the commencement of the new Aged Care Act.

Strengthened Quality Standard 5 describes the responsibilities of providers to deliver safe and quality clinical care. Good clinical care improves a person’s quality of life, independence, confidence and their feeling of purpose in daily life.

We have released a suite of fact sheets to help providers, aged care workers, and other stakeholders understand the new strengthened Quality Standards and their obligations in meeting them .

The strengthened Quality Standards will come into effect in line with the commencement of the new Aged Care Act.

We have released a suite of fact sheets to help providers, aged care workers, and other stakeholders understand the new strengthened Quality Standards and their obligations in meeting them .

The strengthened Quality Standards will come into effect in line with the commencement of the new Aged Care Act.

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.  

The draft audit methodology provides insight into the guidance and framework used to assess provider performance against the strengthened Quality Standards.

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.  

The evidence mapping framework gives insight into the evidence gathering processes, by providing a standardised set of targeted questions and examples of evidence.

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.  

The tool supports providers to prepare for upcoming audits or can be used as a plan for continuous improvement.

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.

The request for information gives insight into the information, documents and records that will be requested from a Category 4 and 5 provider prior and during an audit against the strengthened Quality Standard. 

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.  

The request for information gives insight into the information, documents and records that will be requested from a Category 6 provider prior and during an audit against the strengthened Quality Standard.

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.  

The glossary supports the draft strengthened Quality Standards Guidance documentation by explaining key terms. 

This guidance material supports workers in the delivery or person-centred quality care and outcomes. It also aims to promote best practice in service provision.

Pilot audit of the draft strengthened Quality Standards.

This document responds to questions put to the Commission at the ‘Aged care sector reforms – current status and what’s next?’ webinar held on 15 December 2022. The information is current as at 15 May 2023.

On 1 December 2022, the Serious Incident Response Scheme (SIRS) was extended from residential aged care to include home care and flexible aged care depvered in a home or community setting.

This fact sheet for home services care recipients explains what the SIRS is, what is expected of providers, what a SIRS reportable incident is and how to seek help if needed.

This guidance document is intended to assist approved providers in the correct completion of a Notification Form.

This resource for aged care consumers is a guide to the Code of Conduct for Aged Care (the Code).

This guide for consumers and their families provides a quick introduction to the new Code of Conduct for Aged Care (the Code). It includes contact information for concerns and complaints and where to go for more information.

This resource is available in 25 different languages including: Arabic, Armenian, Traditional Chinese, Simplified Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.