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Publication date
Last updated
Plan for continuous improvement (Quality Standards) (DOCX 223 KB)
Plan for continuous improvement (Quality Standards) (DOCX 223 KB)
Plan for continuous improvement (Quality Standards) (DOCX 223 KB)
Complaints about aged care services last month
1,071
New complaints received last month
1,910
Open complaints being worked on
984
Complaints closed last month*
*some complaints closed may have been
received in previous months
95%
Enquiries finalised within 7 days
64%
Complaints finalised within 60 days
69%
Customer survey responses with rating of satisfied or higher*
85%
Complaints finalised with a positive outcome for complainant