ACH Group Residential Care - Highercombe 6289

Accreditation decision
Following a site audit conducted on 15/05/2024 to 17/05/2024, the Commission made a decision on 24/06/2024 to re-accredit this service.
The period of accreditation of the service will expire on 23/08/2027

Site audit Performance Report
A site audit was conducted with this service on 15 May 2024 to 17 May 2024.
The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Assessment contact Performance Report

An assessment contact was conducted with this service on 26 April 2023.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Assessment contact Performance Report

An assessment contact was conducted with this service on 06 September 2022.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Accreditation decision

Following a site audit conducted on 15 December 2021 to 17 December 2021, the Commission made a decision on 23 February 2022 to re-accredit this service.

The period of accreditation of the service will expire on 23 August 2024.

Site audit Performance Report

A site audit was conducted with this service on 15 December 2021 to 17 December 2021.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 April 2022.

The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

Assessment contact Performance Report

An assessment contact was conducted with this service on 04 August 2021.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Assessment contact Performance Report

An assessment contact was conducted with this service on 12 April 2021.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Compliance update

Following an assessment contact conducted on 02 March 2020, the Commission made a decision that improvements have been made to the service to ensure that the Aged Care Quality Standards are complied with.

Non-compliance update

Following an assessment contact conducted on 01 October 2019, the Commission made a decision that the approved provider of the service is non-compliant with 1 requirement of the Aged Care Quality Standards.

Non-compliance update

Following an assessment contact conducted on 29 August 2019, the Commission made a decision that the approved provider of the service is non-compliant with 5 requirements of the Aged Care Quality Standards.

Non-compliance update

Following an assessment contact conducted on 01 July 2019, the Commission made a decision that the approved provider of the service is non-compliant with 3 requirements of the Aged Care Quality Standards.

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for five years until 01 October 2021.