Bupa Bateau Bay 0017

Assessment contact Performance Report

An assessment contact was conducted with this service on 03 August 2023.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Accreditation decision

Following a site audit conducted on 22 February 2023 to 24 February 2023, the Commission made a decision on 29 March 2023 to re-accredit this service.

The period of accreditation of the service will expire on 07 June 2026.

Site audit Performance Report

A site audit was conducted with this service on 22 February 2023 to 24 February 2023.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Following an assessment contact conducted 13 October 2022, the Commission made a decision on 3 January 2023 that the service has demonstrated their actions have been effective in addressing the non-compliance against the Aged Care Quality Standards identified at the Site Audit undertaken 20 April 2021 to 22 April 2021.

Accreditation decision

Following a site audit conducted on 20 April 2021 to 22 April 2021, the Commission made a decision on 07 June 2021 to re-accredit this service.

The period of accreditation of the service will expire on 07 June 2023.

Site audit Performance Report

A site audit was conducted with this service on 20 April 2021 to 22 April 2021.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 13 July 2021.

The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service.

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 13 January 2021.

The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

Compliance monitoring update

An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 13 August 2019 at Bupa Bateau Bay to monitor the service’s progress in meeting the Accreditation Standards. The Commission found the service complies with all Accreditation Standards.

Following an audit we decided that this service met 43 of the 44 expected outcomes of the Accreditation Standards and would be accredited for one year until 13 July 2020.

Following an audit we decided that this home met 37 of the 44 expected outcomes of the Accreditation Standards and would be accredited for one year until 13 July 2019.

Serious risk decision

On 23 May 2018 a delegate of the CEO of the Australian Aged Care Quality Agency made a decision that Bupa Aged Care Australia Pty Ltd's failure to meet one expected outcome in the Accreditation Standards in relation to Bupa Bateau Bay has placed the safety, health or wellbeing of a care recipient of the service at serious risk.

An assessment contact was conducted by the Quality Agency on 25 July 2018 at Bupa Bateau Bay to monitor the service’s progress. The Quality Agency found the service complies with all Accreditation Standards.

Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time.

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 13 July 2018.