North Lakes Terrace Care Community 5883

Assessment contact Performance Report

An assessment contact was conducted with this service on 19 September 2023.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Accreditation decision

Following a site audit conducted on 29 August 2022 to 31 August 2022, the Commission made a decision on 11 October 2022 to re-accredit this service.

The period of accreditation of the service will expire on 11 October 2025.

Site audit Performance Report

A site audit was conducted with this service on 29 August 2022 to 31 August 2022.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 20 March 2023.

The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 20 September 2022.

The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

Compliance update

Following an assessment contact conducted on 12 November 2019, the Commission made a decision that improvements have been made to the service to ensure that the Aged Care Quality Standards are complied with.

Non-compliance update

Following an assessment contact conducted on 07 August 2019, the Commission made a decision that the approved provider of the service is non-compliant with 2 requirements of the Aged Care Quality Standards.

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 20 March 2022.

This is a new home and is accredited for one year until 20 March 2019. We made the decision on 20 March 2018.