Watch this space as we will be adding case studies in the lead up to and after the introduction of the new Aged Care Act. The purpose will be to demonstrate through practical, real-world examples how key elements of the new Act will be applied and experienced by older people, providers and workers.
Complaints about aged care services last month
827
New complaints received last month
1,263
Open complaints being worked on
799
Complaints closed last month*
*some complaints closed may have been
received in previous months
93%
Enquiries finalised within 7 days
77%
Complaints finalised within 60 days
73%
Customer survey responses with rating of satisfied or higher
82%
Complaints finalised with a positive outcome for complainant