Watch this space as we will be adding case studies in the lead up to and after the introduction of the new Aged Care Act. The purpose will be to demonstrate through practical, real-world examples how key elements of the new Act will be applied and experienced by older people, providers and workers.
Complaints about aged care services last month
846
New complaints received last month
1,244
Open complaints being worked on
928
Complaints closed last month*
*some complaints closed may have been
received in previous months
96%
Enquiries finalised within 7 days
78%
Complaints finalised within 60 days
69%
Customer survey responses with rating of satisfied or higher
78%
Complaints finalised with a positive outcome for complainant