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As the national regulator of aged care services, we protect the health, safety and wellbeing of older people.

Find a report about an aged care service.

Search for performance information about individual aged care services. This includes information on assessment activities, accreditation decisions and other historical information.

How to raise a concern or complaint.

It's okay to raise a concern or make a complaint about aged care.

Making a complaint can improve the quality of care and help other people with the same problem. You can make a confidential or anonymous complaint if you wish.

Complaints about aged care services last month

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826
New complaints received last month
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1,826
Open complaints being worked on
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821
Complaints closed last month*

*some complaints closed may have been
received in previous months

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92%
Enquiries finalised within 7 days
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72%
Complaints finalised within 60 days
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71%
Customer survey responses with rating of satisfied or higher*
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87%
Complaints finalised with a positive outcome for complainant

Provider Registration and Renewal in Practice

On Tuesday 15 April we hosted our latest webinar on Provider Registration and Renewal in Practice. If you were unable to attend the event or would like to revisit it, the recording is now available.

Our Food, Nutrition and Dining Hotline is open 9am–5pm, Monday to Friday