As the national regulator of aged care services, we protect the health, safety and wellbeing of older people.
Latest updates
Complaints about aged care services last month

826
New complaints received last month

1,826
Open complaints being worked on

821
Complaints closed last month*
*some complaints closed may have been
received in previous months

92%
Enquiries finalised within 7 days

72%
Complaints finalised within 60 days

71%
Customer survey responses with rating of satisfied or higher*

87%
Complaints finalised with a positive outcome for complainant
Provider Registration and Renewal in Practice
On Tuesday 15 April we hosted our latest webinar on Provider Registration and Renewal in Practice. If you were unable to attend the event or would like to revisit it, the recording is now available.