Plan for continuous improvement (Quality Standards) (DOCX 223 KB)
Plan for continuous improvement (Quality Standards) (DOCX 223 KB)
Plan for continuous improvement (Quality Standards) (DOCX 223 KB)
Complaints about aged care services last month
846
New complaints received last month
1,244
Open complaints being worked on
928
Complaints closed last month*
*some complaints closed may have been
received in previous months
96%
Enquiries finalised within 7 days
78%
Complaints finalised within 60 days
69%
Customer survey responses with rating of satisfied or higher
78%
Complaints finalised with a positive outcome for complainant