Resource library

Pilot audit of the draft strengthened Quality Standards.

National Aged Care Provider Conference 2023. Keynote plenary address by the Commissioner - Regulating to propel positive change (Looking under the bonnet of the ACQSC). 

National Aged Care Provider Conference 2023 - Stronger Standards, Better Aged Care Program. Presentation by Lisa Peterson PSM Assistant Commissioner, Sector Capability.

National Aged Care Provider Conference 2023 - Office of the Interim Inspector-General of Aged Care. Presentation by Ian Yates AM, Interim Inspector-General of Aged Care.

National Aged Care Provider Conference 2023 - Our approach to resolving complaints. Presentation by:

• Janet Anderson PSM, Commissioner
• Louise Macleod, Complaints Commissioner
• Michelle Bampton, Executive Director, Intake and Complaints Resolution

National Aged Care Provider Conference 2023. Our approach to assessing and monitoring quality aged care. Presentation by Anthony Speed Executive Director, Quality Assessment and Monitoring.

National Aged Care Provider Conference 2023 - Our approach to compliance. Presentation by Peter Edwards, Executive Director, Quality Compliance, Financial and Prudential Regulation

‘Additional care or services’ are care and services that are offered to residents of a residential aged care service by their provider, in addition to those that their provider is required to provide by law. By agreement with the resident, an approved provider can charge fees for additional care and services. 

This Regulatory Bulletin outlines the expectations of the Commission relating to providers’ responsibilities around the charging of fees for additional care and services. It also outlines the Commission’s response where a provider does not meet their responsibilities.

A fact sheet that informs providers of their obligation to provide information about their operations to the Department of Health and Aged Care by the 31st of October each year.

This fact sheet provides guidance for people who access home services through the Home Care Packages Program and what you can do if your provider wants to make changes to your home service arrangement.

This document responds to questions put to the Commission at the ‘Regulation of workforce-related responsibilities including 24/7 on site registered nurse and care minutes’ webinar held on 18 April 2023. The information is current as at 17 May 2023.

This fact sheet outlines your role as a provider in ensuring your staff have the necessary knowledge and skills to support residents’ daily oral health care.

This fact sheet outlines steps you can take to support residents to manage their oral health.

This fact sheet outlines the steps to recognise and respond to signs of poor oral health in residential aged care.

Good oral health is an important part of your overall health. The health of your mouth and teeth can affect your wellbeing and quality of life.

Poor oral health can cause pain, interrupt sleep and affect your ability to eat, drink and speak. It can impact the way you feel about your appearance or general health.

Your oral health in aged care – A guide for aged care residents. 

This poster serves as a resource for aged care staff to recognise and respond to signs of oral pain in residents. It provides guidance on identifying mouth and tooth pain and taking appropriate action to address these issues. The poster is available for download and use in residential aged care settings. This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards. 

This document responds to questions put to the Commission at the ‘Aged care sector reforms – current status and what’s next?’ webinar held on 15 December 2022. The information is current as at 15 May 2023.

You must be given the choice to accept risks so you can live the life you choose. The Aged Care Charter of Rights states that you have the right to make choices, even if those choices are a risk to you.