This policy provides guidance on how the Aged Care Quality and Safety Commission’s complaints function delivers a high-quality complaints-handling service.
Complaints handling policy (PDF 295.7 KB)
Our Regulatory Strategy sets out how the Commission will deliver on our goals and commitments. This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.
Regulatory Strategy 2024–25 (PDF 1.08 MB)
The Stakeholder Engagement Strategy outlines how the Commission identifies, plans, delivers, and evaluates engagement activities with external stakeholders. The Strategy drives the alignment of Commission activities to ensure engagement is meaningful and integrated.
Stakeholder Engagement Strategy 2023-2025 (DOCX 943.71 KB)
Stakeholder Engagement Strategy 2023-2025 (PDF 887.1 KB)
Aged Care Quality and Safety Commission Statement of Intent 2022.
Commissioner Statement of Intent 7 April 2022 (PDF 193.49 KB)
The Aged Care Quality and Safety Commission Statement of Expectations 2022.
The Commission has produced a glossary of common terms to aid understanding of the aged care services sector. The list is not intended to be exhaustive and is provided as general information only.
A web version of the glossary is also available.
Aged Care Quality and Safety Commission Glossary – July 2023 (DOCX 141.01 KB)
The Aged Care Quality and Safety Commission's Corporate Plan January to June 2019
Corporate Plan – January to June 2019 (PDF 1.82 MB)
Aged Care Quality and Safety Commission Statement of Intent 2019.
Commission Statement of Intent 2019.pdf (PDF 237 KB)
The Aged Care Quality and Safety Commission Statement of Expectations 2019.
Commission Statement of Expectations - 25 February 2019.pdf (PDF 567.14 KB)
