The introduction of the new Aged Care Act on 1 July 2025 means changes to the regulatory activities the Commission undertakes, requiring new charging arrangements. This Cost Recovery Consultation Paper provides information on we propose to implement cost recovery charging for provider registration, renewal of registration and provider-initiated variations to registration.
Cost Recovery Consultation Paper (PDF 641.11 KB)
The introduction of the new Aged Care Act on 1 July 2025 means changes to the regulatory activities the Commission undertakes, requiring new charging arrangements.
This guide answers frequently asked questions relating to our Cost Recovery Consultation Paper. It should be read alongside the full Consultation Paper.
Guide to the Cost Recovery Consultation Paper (PDF 331.22 KB)
This calculator informs registered providers of the minimum level of liquid assets they are required to hold calculated based on Quarterly Financial Report (QFR) financial statements.
Instructions on how to use the liquidity calculator (PDF 811.38 KB)
The new Financial and Prudential Standards will be introduced with the commencement of the new Aged Care Act. The new Standards set out the minimum requirements for good financial and prudential management of registered aged care providers. Registered providers must comply with the Financial and Prudential Standards that apply to them as a condition of their registration.
The new Financial and Prudential Standards (PDF 1.59 MB)
The new Financial and Prudential Standards will be introduced with the new Aged Care Act. The new Standards set out the minimum requirements for good financial and prudential management of registered aged care providers.
The new Financial and Prudential Standards - poster (PDF 253.17 KB)
Financial and Prudential Standards – consultation draft – this is the latest version of the draft legislation which outlines the proposed requirements for providers
Financial and Prudential Standards – consultation draft (PDF 207.15 KB)
This aged care financial reports calendar details due dates and auditing requirements for 2025 reports.
Aged care financial reports calendar 2025 - A3 poster (PDF 539.23 KB)
People who enter residential care can pay for their accommodation costs with:
- a refundable deposit
- a daily payment
- a combination of a refundable deposit and a daily payment.
When a person transfers to another service, permanently leaves care or passes away, you need to refund their refundable deposit.
Refunding refundable deposits (PDF 778.67 KB)
You can use refundable deposits to generate income and to fund investments and permitted expenses. The primary purpose of using refundable deposits must be to provide residential and flexible aged care.
permitted-uses-of-refundable-deposits-poster.pdf (PDF 626.03 KB)
This fact sheet explains what you can do if you have been overcharged a refundable accommodation deposit (RAD) or daily accommodation payment (DAP) by your provider.
overcharged-accommodation-payments-your-rights.pdf (PDF 775.42 KB)
The Prudential Standards contained in the Aged Care Act 1997 (Act) and the Fees and Payments Principles 2014 (No. 2) detail your responsibilities for the use and management of your residents' refundable accommodation deposits (RADs).
Section 52G-3 of the Act states that the Minister for Aged Care may set a maximum amount of accommodation deposit. Currently, this maximum amount is $550,000 as a RAD (or the equivalent Daily Accommodation Payment (DAP)).
overcharged-accommodation-payments.pdf (PDF 830.72 KB)
Approved providers have specific responsibilities under the Aged Care Act 1997 (the Aged Care Act) and the Principles relating to the use of any restrictive practice in residential aged care and short-term restorative care in a residential care setting.
A fact sheet that informs providers of their governing body membership requirements.
Governing body fact sheet (PDF 236.39 KB)
A factsheet introducing providers to prudential audits; a mandatory activity the Commission undertakes with providers to measure and support their performance against the Prudential Standards.
Prudential audit factsheet (PDF 736.48 KB)
This aged care financial reports calendar details due dates and auditing requirements for 2024 reports.
National Aged Care Provider Conference 2023 - Our approach to compliance. Presentation by Peter Edwards, Executive Director, Quality Compliance, Financial and Prudential Regulation
Our approach to compliance - NACPC presentation by Peter Edwards (PDF 899.69 KB)
Any approved provider that holds at least one refundable deposit must meet the requirements of the 4 Prudential Standards.
This information sheet explains the Records Standard.
Prudential Standards Records Standard fact sheet (PDF 1.17 MB)
Any approved provider that holds at least one refundable deposit must meet the requirements of the 4 Prudential Standards.
This quick reference poster gives an overview of all 4 Prudential Standards.
Prudential Standards Quick Reference Poster A3 (PDF 906.25 KB)
This aged care financial reports calendar details due dates and auditing requirements for 2023 reports.
This video explains the purpose and importance of the Prudential Standards. It outlines the responsibilities of aged care providers in managing refundable deposits and what they need to do to comply. It also discusses the consequences of not complying plus additional resources that can help.
