Resource library

This Toolkit is designed for First Nations stakeholders including providers, workers and others involved in providing aged care services for First Nations people. We’ve developed it to make it easy for you to share relevant resources with your networks and members

This checklist will help registered providers and aged care workers understand best practice for complaints handling. It highlights the activities and systems required to support your complaints handling process and the resources available.

The introduction of the new Aged Care Act on 1 July 2025 means changes to the regulatory activities the Commission undertakes, requiring new charging arrangements.

This guide answers frequently asked questions relating to our Cost Recovery Consultation Paper. It should be read alongside the full Consultation Paper.

The new Financial and Prudential Standards will be introduced with the commencement of the new Aged Care Act. The new Standards set out the minimum requirements for good financial and prudential management of registered aged care providers. Registered providers must comply with the Financial and Prudential Standards that apply to them as a condition of their registration.

Financial and Prudential Standards – consultation draft – this is the latest version of the draft legislation which outlines the proposed requirements for providers 

These conversation cards will help you engage workers with key concepts in each Standard.  Workers can use the questions on each card as prompts for explaining how they apply the Standards in practice.

When printing double sided, please select short edge for the correct format.

These black and white versions of our conversation cards will help you engage workers with key concepts in each Standard.  Workers can use the questions on each card as prompts for explaining how they apply the Standards in practice.

When printing double sided, please select short edge for the correct format.

Outbreak management planning is a key part of infection prevention and control. This document supports both the development of a new outbreak management plan (OMP) and the quality assurance of existing plans. It details common OMP sections to get you started as you tailor your OMP to your service.

This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.

Having a comprehensive and organisation-specific outbreak management plan (OMP) helps your organisation to be prepared for the management of infections and outbreaks within your service. A key part of this readiness is ensuring that your OMP is fit-for-purpose and that everyone across the organisation can implement it if required. One way to maintain readiness and support continuous improvement of your OMP is to run regular drills, or stress tests, of your plan.

This plan gives an overview of the resources the Commission will publish to help the Aged Care Sector prepare for the new Aged Care Act.

This strengthened Quality Standards training package is designed for providers to deliver to their own staff. The format enables you to add your own brand and logos and adjust the content to suit your service category.

This guide is about how to support people living with dementia to maintain good nutrition and enjoy positive dining experiences. 

This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.

The partner information pack presents information for all people visiting and volunteering in residential aged care services. The resource includes information on the importance of infection prevention and control (IPC), the use of personal protective equipment (PPE), and changes in what you need to do if you visit during an outbreak. 

National Aged Care Provider Conference 2024. Towards excellence - aged care on the move, address and open forum by Janet Anderson, PSM Commissioner.

National Aged Care Provider Conference 2024. Parallel session 1: Provider registration unpacked - registration and renewal (Residential services). Presentation by Louise Macleod, Complaints Commissioner, ACQSC

National Aged Care Provider Conference 2024. Parallel session 1: Provider registration unpacked - registration and renewal (Home services). Presentation by Anthony Speed, Executive Director, Quality Assessment and Monitoring, ACQSC.

National Aged Care Provider Conference 2024. Parallel session 2: Strengthened Standards – what to expect and how to be ready (Residential Services). Presentation by Deputy Commissioner, Sector Capability and Regulatory Strategy Lisa Peterson PSM, ACQSC.

National Aged Care Provider Conference 2024. Parallel session 3: Governing bodies working with older people in the design of their care (Residential services). Presentation by Louise Macleod, Aged Care Complaints Commissioner, ACQSC.

National Aged Care Provider Conference 2024. Parallel session 3: Governing bodies working with older people in the design of their care (Home services). Presentation by Executive Director, Approvals and Serious Incident Notifications Ann Wunsch, ACQSC.