Letter from the Aged Care Quality and Safety Commissioner, Janet Anderson PSM to support your planning and preparation for the high-risk weather season to ensure the continuity of care and services to older Australians.
Approved providers may request that the Aged Care Quality and Safety Commissioner (the Commissioner) revoke their approval in accordance with section 63H of the Aged Care Quality and Safety Commission Act 2018 (the Commission Act).
request-to-revoke-approval-form_1.pdf (PDF 714.32 KB)
A fact sheet that informs providers of their governing body membership requirements.
Governing body fact sheet (PDF 236.39 KB)
A factsheet introducing providers to prudential audits; a mandatory activity the Commission undertakes with providers to measure and support their performance against the Prudential Standards.
Prudential audit factsheet (PDF 736.48 KB)
In this kit you will find a range of promotional resources, including social media posts and tiles, video, fact sheets and a newsletter article, to help you promote the Food, Nutrition and Dining Hotline, and our wider suite of food, nutrition and dining resources.
procedural-fairness-and-worker-regulation_16112023.pdf (PDF 311.73 KB)
This document responds to questions put to the Commission at the ‘Compliance in practice’ webinar held on 18 July 2023. The information is current as at 2 August 2023.
Compliance in practice - Webinar Q&As (PDF 1.4 MB)
This aged care financial reports calendar details due dates and auditing requirements for 2024 reports.
Joint letter to approved providers of residential aged care services from the Commission and the Australian Electoral Commission about the 2023 referendum and COVID-19 entry approach for mobile polling staff.
The Stakeholder Engagement Strategy outlines how the Commission identifies, plans, delivers, and evaluates engagement activities with external stakeholders. The Strategy drives the alignment of Commission activities to ensure engagement is meaningful and integrated.
Stakeholder Engagement Strategy 2023-2025 (DOCX 943.71 KB)
Stakeholder Engagement Strategy 2023-2025 (PDF 887.1 KB)
This Regulatory Bulletin explains what procedural fairness is.
It also explains the circumstances where the Aged Care Quality and Safety Commission must provide procedural fairness and our approach to providing procedural fairness when making decisions.
RB 2023-21 Procedural fairness (PDF 855.67 KB)
RB 2023-21 Procedural fairness (DOCX 2.18 MB)
As the national aged care regulator, part of the Commission’s role is to assess the performance of providers against the Aged Care Quality Standards. This fact sheet for providers explains how we apply procedural fairness to our regulatory decisions.
This document responds to questions put to the Commission at the ‘Stronger Standards, Better Aged Care’ webinar held on 20 June 2023 and the National Aged Care Providers Conference session on 9 June 2023. The information is current as at 23 August 2023.
The webinar recording and presentation slides are also available.
The Commission is implementing the Stronger Standards, Better Aged Care Program to help prepare providers to be ready for the strengthened Standards. This fact sheet provides further information about the program which commenced in early 2023.
Older Australians, particularly those that reside in residential aged care settings or in multigenerational households, are vulnerable to the ongoing risk of contracting and becoming seriously ill from COVID-19 and other highly infectious illnesses such as influenza and gastroenteritis.
Joint letter from the Commission and the Department of Health and Aged Care to approved providers on medication management.
A fact sheet for volunteer managers in aged care.
SIRS Volunteers in aged care factsheet for managers (PDF 1.14 MB)
This resource provides information about the Food, Nutrition, and Dining Hotline, which offers advice and addresses concerns regarding food and dining in aged care. It allows aged care providers, staff, residents, families, and carers to raise issues about nutrition, menu planning, and dining experiences to improve quality and care outcomes. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
The Aged Care Quality and Safety Commission (the Commission) undertakes a range of regulatory activities to monitor compliance and mitigate risk to aged care consumers. The Commission has incorporated spot check monitoring of infection control practice into its usual regulatory activities. You can find more information about Infection control spot checks here.
As a volunteer you are part of the aged care workforce and play a key part in supporting older Australians.
