The new Financial and Prudential Standards will be introduced with the commencement of the new Aged Care Act. The new Standards set out the minimum requirements for good financial and prudential management of registered aged care providers. Registered providers must comply with the Financial and Prudential Standards that apply to them as a condition of their registration.
The new Financial and Prudential Standards (PDF 1.59 MB)
The new Financial and Prudential Standards will be introduced with the new Aged Care Act. The new Standards set out the minimum requirements for good financial and prudential management of registered aged care providers.
The new Financial and Prudential Standards - poster (PDF 253.17 KB)
Outbreak management planning is a key part of infection prevention and control. This document supports both the development of a new outbreak management plan (OMP) and the quality assurance of existing plans. It details common OMP sections to get you started as you tailor your OMP to your service.
This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.
Outbreak Management Plan - Key features (PDF 839.81 KB)
Having a comprehensive and organisation-specific outbreak management plan (OMP) helps your organisation to be prepared for the management of infections and outbreaks within your service. A key part of this readiness is ensuring that your OMP is fit-for-purpose and that everyone across the organisation can implement it if required. One way to maintain readiness and support continuous improvement of your OMP is to run regular drills, or stress tests, of your plan.
Outbreak Management Plan - stress testing outline (PDF 424.34 KB)
The Complaints about aged care services – Year in review (July 2023-June 2024) report explores the complaints we have received about aged care providers in 2023-24.
In this report, we draw attention to clear patterns and trends in the complaints made about residential care and home services respectively.
The report also covers:
This workshop has been designed for home services providers and will help you to:
This workshop has been designed for home services providers and will help you to:
The Prudential Standards contained in the Aged Care Act 1997 (Act) and the Fees and Payments Principles 2014 (No. 2) detail your responsibilities for the use and management of your residents' refundable accommodation deposits (RADs).
Section 52G-3 of the Act states that the Minister for Aged Care may set a maximum amount of accommodation deposit. Currently, this maximum amount is $550,000 as a RAD (or the equivalent Daily Accommodation Payment (DAP)).
overcharged-accommodation-payments.pdf (PDF 830.72 KB)
This training PowerPoint is a presentation that trainers/managers can download, customise and use to promote discussion and educate their staff to support and improve the food, nutrition and dining experience of consumers in their care.
The training resource supports an exploration of food, nutrition and dining in aged care, specifically:
Joint letter from the Commission and the Department of Health and Aged Care to approved providers on medication management.
A fact sheet for volunteer managers in aged care.
SIRS Volunteers in aged care factsheet for managers (PDF 1.14 MB)
As a volunteer you are part of the aged care workforce and play a key part in supporting older Australians.
This fact sheet outlines steps you can take to support residents to manage their oral health.
Hand hygiene is about cleaning your hands. It is an important part of how you protect yourself from getting sick and it helps to keep you and the person you care for safe. Learn how to clean your hands with sanitiser through this short video.
Hand hygiene is about cleaning your hands. It is an important part of how you protect yourself from getting sick and it helps to keep you and the person you care for safe. Learn how to clean your hands with handwashing through this short video.
You need to wear an appropriate mask in aged care homes to prevent the spread of germs including viruses that cause colds, flu and COVID-19. Learn how to put your P2 or N95 mask on and fit check in this short video.
This video explains the purpose and importance of the Prudential Standards. It outlines the responsibilities of aged care providers in managing refundable deposits and what they need to do to comply. It also discusses the consequences of not complying plus additional resources that can help.
A key election commitment by the ALP Federal Government was to implement price caps on administrative and management charges in the home care package program to improve pricing transparency and reduce excessive charges. Legislation has now been passed to enable this to occur.
RB 2022-16 This Regulatory Bulletin outlines the changes to administration and management charges in the Home Care Packages (HCP) Program and the requirements for approved providers as set out in the changes to aged care legislation.
In this fact sheet, the Commission addresses the expectation that providers will have appropriate and robust workforce governance and management processes in place to ensure consumers have continuity of safe and quality care and services in anticipation of any external workforce pressures.
Workforce governance and management – fact sheet for providers (PDF 730.26 KB)
