Joint letter from the Chief Medical Officer Professor Anthony Lawler and Commissioner Liz Hefren-Webb to Board Chairs, Residential Aged Care Providers on winter preparedness in residential aged care.
If you are an older person from a Culturally and Linguistically Diverse (CALD) background, these resources will help you to understand your rights to quality safe aged care and how it is changing for the better.
If you are an older person from a Culturally and Linguistically Diverse (CALD) background, these resources will help you to understand your rights to quality safe aged care and how it is changing for the better.
This flyer includes information on the Commission’s resources on food, nutrition and dining. We encourage providers to print and hand it out to their staff and make copies available at their workplace.
Find out more about food, nutrition and dining (PDF 311.11 KB)
We visit aged care services as part of our role as the national regulator. Visits are an opportunity for us to work with providers to make sure older people are getting the best care possible.
This flyer explains what you can expect when we visit, including:
- what happens we when visit
- what you can expect from us
- what can you do to ensure a successful visit.
What to expect when we visit (PDF 225.31 KB)
This handy checklist will help providers and workers understand their obligations under the Strengthened Standards and will also provide links to other resources on the Quality Standards.
Provider readiness checklist (PDF 575.06 KB)
We have released a suite of fact sheets to help providers, aged care workers, and other stakeholders understand the new strengthened Quality Standards and their obligations in meeting them .
The strengthened Quality Standards will come into effect in line with the commencement of the new Aged Care Act.
This fact sheet is a quick reference guide which gives providers an overview of why there are different registration categories, what this means for them in practice, and how they can support your workers.
Strengthened Quality Standards - Quick reference guide (PDF 499.58 KB)
You need to have governance systems and processes to make sure your aged care workers can work in aged care.
This fact sheet explains a provider’s responsibilities for:
- screening workers
- preventing breaches to banning orders.
This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.
Making sure your workers can work in aged care (PDF 275.56 KB)
This strengthened Quality Standards training package is designed for providers to deliver to their own staff. The format enables you to add your own brand and logos and adjust the content to suit your service category.
Letter from the Commissioner – Preparing for the high-risk weather season 2024-25.
This fact sheet explains how the Aged Care Quality and Safety Commission (Commission) works with and supports aged care workers to ensure the safety and wellbeing of people receiving aged care. It provides advice on how you can raise a concern or complaint about the safety or quality of care delivered to older people.
This fact sheet explains how the Aged Care Quality and Safety Commission (Commission) responds to concerns or complaints about the behaviour of an aged care worker.
All people receiving aged care have the right to a positive, safe aged care experience. The Aged Care Quality and Safety Commission (Commission) works with providers to make sure that the people working in aged care have the right skills, experience and attitude to safeguard the health, safety and wellbeing of older people in their care. This fact sheet explains how we will support you if you have concerns or complaints about the behaviour of those people who are caring for you.
If you need help to raise or resolve concerns about the care that you or someone else is getting from an aged care provider, we can help you.
What to expect from us when you raise a complaint (PDF 299.78 KB)
This fact sheet provides an overview of how your care team (cooks, chefs, food service and care staff) can support you to make ongoing, informed choices about your food, drink and dining experience.
This fact sheet provides an overview for residential aged care staff (including chefs, cooks, food service and care staff) on the requirements and importance of supporting older people’s rights to make informed decisions about their food, drink and dining experience.
Supporting choice about food and drink in aged care (PDF 830.04 KB)
This fact sheet explains the role of residential aged care providers in providing access to voluntary assisted dying (VAD) in their service. We explain their responsibilities and obligations when a person in their care is thinking about, or wants to access, voluntary assisted dying.
Voluntary assisted dying – provider factsheet (PDF 308.83 KB)
Joint letter on Winter outbreaks to Board Chairs, Residential Aged Care Providers from the Chief Medical Officer, Professor Paul Kelly and Commissioner Janet Anderson PSM.
National Aged Care Provider Conference 2024. Towards excellence - aged care on the move, address and open forum by Janet Anderson, PSM Commissioner.
National Aged Care Provider Conference 2024. Parallel session 1: Provider registration unpacked - registration and renewal (Residential services). Presentation by Louise Macleod, Complaints Commissioner, ACQSC
