Arcare Hillside 3569

Assessment contact Performance Report
An assessment contact was conducted with this service on 16/09/2024 to 16/09/2024.
The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Accreditation decision
Following a site audit conducted on 29/04/2024 to 01/05/2024, the Commission made a decision on 09/06/2024 to re-accredit this service.
The period of accreditation of the service will expire on 10/09/2027

Site audit Performance Report
A site audit was conducted with this service on 29 April 2024 to 01 May 2024.
The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Assessment contact Performance Report

An assessment contact was conducted with this service on 20 October 2023.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Accreditation decision

Following a site audit conducted on 03 August 2021 to 06 August 2021, the Commission made a decision on 10 September 2021 to re-accredit this service.

The period of accreditation of the service will expire on 10 September 2024.

Site audit Performance Report

A site audit was conducted with this service on 03 August 2021 to 06 August 2021.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 17 November 2021.

The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 17 May 2021.

Compliance monitoring update

An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 14 January 2020 at Arcare Hillside to monitor the service’s progress in meeting the Aged Care Quality Standards. The Commission found the service complies with all Aged Care Quality Standards.

Following a site audit the Commission made a decision on 16 September 2019 that this service met four of the eight Aged Care Quality Standards. The service is re-accredited for one year until 17 November 2020.

Serious risk decision

Following a site audit conducted on 20 to 22 August 2019 a delegate of the Aged Care Quality and Safety Commissioner made a finding that Arcare Pty Ltd failed to meet four Quality Standards in the Aged Care Quality Standards (Quality Standards) in relation to Arcare Hillside.

On 16 September 2019 a decision was made that failure to meet one of the Quality Standards has placed the safety, health or well-being of aged care consumers of the service at serious risk. The Department of Health has been notified of the risk.

Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time.

The Aged Care Quality and Safety Commission will continue to monitor the performance of the service including through unannounced visits.

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 17 November 2019.