Hand hygiene is about cleaning your hands. It is an important part of how you protect yourself from getting sick and it helps to keep you and the person you care for safe. Learn how to clean your hands with sanitiser through this short video.
Hand hygiene is about cleaning your hands. It is an important part of how you protect yourself from getting sick and it helps to keep you and the person you care for safe. Learn how to clean your hands with handwashing through this short video.
You need to wear an appropriate mask in aged care homes to prevent the spread of germs including viruses that cause colds, flu and COVID-19. Learn how to put your P2 or N95 mask on and fit check in this short video.
How to stay safe from COVID-19 video is available in 15 different languages. The video aims to help consumers understand the steps they can take to keep themselves safe during the current pandemic.
A short video for aged care consumers, their families and representatives, explaining what the Aged Care Quality Standards mean in practice.
The video has been translated in 25 languages including Arabic, Armenian, Cantonese, Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.
Please note: these videos are not available for download or hard copy order.
The Notice of collection provides information on how we may collect, use and disclose personal information, for the purpose of our legislative functions. It is available in 24 languages.
Notice of collection (English) (PDF 344.24 KB)
Arabic – إشعار بجمع المعلومات (PDF 270.36 KB)
Armenian – Հաւաքման ծանուցում (PDF 268.16 KB)
Chinese, Traditional – 收集個人資料通知書 (PDF 535.67 KB)
Croatian – Оbavijest о prikupljanju osobnih podataka (PDF 286.9 KB)
Dutch – Kennisgeving van verzameling (PDF 246.99 KB)
French – Avis de collecte de renseignements (PDF 270.63 KB)
German – Datenerhebungsmitteilung (PDF 257.44 KB)
Greek – Ειδοποίηση συλλογής (PDF 252.15 KB)
Hindi – एकत्रित करने के बारे में नोटिस (PDF 455.79 KB)
Hungarian – Személyes adatok begyűjtéséről szóló értesítés (PDF 291.64 KB)
Italian – Avviso di raccolta di informazioni (PDF 268.69 KB)
Latvian – Paziņojums par informācijas apkopošanu (PDF 247.52 KB)
Macedonian – Известување за собирање на информации (PDF 247.08 KB)
Maltese – Avviż dwar il-ġabra ta’ informazzjoni (PDF 275.54 KB)
Polish – Powiadomienie o gromadzeniu danych (PDF 290.59 KB)
Portuguese – Aviso de recolha (PDF 243.31 KB)
Russian – Уведомление о сборе информации (PDF 231.3 KB)
Serbian – Обавештење о прикупљању личних података (PDF 260.94 KB)
Spanish – Aviso de recopilación de información (PDF 271.33 KB)
Tagalog – Abiso ng koleksyon (PDF 266.14 KB)
Turkish – Bilgi toplama bildirimi (PDF 230.55 KB)
Ukrainian – Повідомлення про збір даних (PDF 251.93 KB)
Vietnamese – Thông báo về thu thập thông tin (PDF 269.73 KB)
Top tips for older people when making a complaint about aged care quality or services received.
This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.
Top tips for making a complaint (English) (PDF 264.17 KB)
A poster outlining how to raise a concern about the quality of care a person is receiving.
This resource is available in 25 different languages including: Arabic, Armenian, Chinese Traditional, Chinese Simplified, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.
English - Do you have a concern or complaint? (PDF 2.51 MB)
Arabic – هل لديك أية مخاوف أو شكوى؟ (PDF 309.37 KB)
Armenian – Դուք ունե՞ք մտահոգություն կամ բողոք (PDF 387.56 KB)
Croatian – Da li ste zabrinuti ili imate prigovor? (PDF 320.29 KB)
Chinese Traditional – 您是否有顧慮，或者希望提出投訴？ (PDF 423.95 KB)
Chinese Simplified – 您是否有顾虑或想 提出投诉? (PDF 420.94 KB)
Dutch – Heeft u een bezorgdheid of klacht? (PDF 313.3 KB)
French – Avez-vous un sujet de préoccupation ou une plainte? (PDF 333.94 KB)
German – Haben Sie ein Anliegen oder eine Beschwerde? (PDF 412.92 KB)
Greek – Έχετε ανησυχία ή καταγγελία; (PDF 322.27 KB)
Hindi – क्या आपके पास कोई चिंता या शिकायत है? (PDF 308.22 KB)
Hungarian – Van-e aggodalma vagy panasza? (PDF 413.22 KB)
Italian – Ha una segnalazione da fare? (PDF 313.19 KB)
Korean – 우려 사항이나 불만 사항이 있으신가요? (PDF 320.76 KB)
Latvian – Vai jums ir kādas raizes vai sūdzības? (PDF 318.04 KB)
Macedonian – Дали имате некој проблем или жалба? (PDF 298.49 KB)
Maltese – Hemm xi ħaġa li qed tħassbek jew għandek xi ilment? (PDF 329.77 KB)
Polish – Czy masz jakieś obawy lub skargi? (PDF 308.22 KB)
Portuguese – Tem alguma preocupação ou queixa? (PDF 314.82 KB)
Russian – У вас возникла проблема или есть претензия? (PDF 313.47 KB)
Serbian – Да ли вас нешто забрињава или желите да се жалите? (PDF 313.03 KB)
Spanish – ¿Tiene alguna inquietud o queja? (PDF 313.21 KB)
Tagalog – Mayroon ka bang pag-aalala o reklamo? (PDF 312.93 KB)
Turkish – Endişeleriniz veya şikâyetiniz var mı? (PDF 320.55 KB)
Ukrainian – Ви чимось занепокоєні чи у вас є скарга? (PDF 315.11 KB)
Vietnamese – Quý vị có mối quan ngại hay khiếu nại nào không? (PDF 320.56 KB)
Information for consumers of aged care services, their families, carers and representatives about the Aged Care Quality and Safety Commission.
This resource is available in 25 different languages.
Do you have a concern or complaint? (PDF 261.48 KB)
Arabic – هل لديك أية مخاوف أو شكوى؟ (PDF 812.23 KB)
Armenian – Դուք ունե՞ք մտահոգություն կամ բողոք (PDF 788.47 KB)
Croatian – Da li ste zabrinuti ili imate prigovor? (PDF 748.97 KB)
Chinese Simplified – 您是否有顾虑或想 提出投诉? (PDF 872.03 KB)
Chinese Traditional – 您是否有顧慮，或者希望提出投訴？ (PDF 848.4 KB)
Dutch – Heeft u een bezorgdheid of klacht? (PDF 736.82 KB)
French – Avez-vous un sujet de préoccupation ou une plainte? (PDF 741.53 KB)
German – Haben Sie ein Anliegen oder eine Beschwerde? (PDF 769.68 KB)
Greek – Έχετε ανησυχία ή καταγγελία; (PDF 740.04 KB)
Hindi – क्या आपके पास कोई चिंता या शिकायत है? (PDF 738.57 KB)
Hungarian – Van-e aggodalma vagy panasza? (PDF 754.57 KB)
Italian – Ha una segnalazione da fare? (PDF 755.63 KB)
Korean – 우려 사항이나 불만 사항이 있으신가요? (PDF 885.14 KB)
Latvian – Vai jums ir kādas raizes vai sūdzības? (PDF 734.74 KB)
Macedonian – Дали имате некој проблем или жалба? (PDF 729.67 KB)
Maltese – Hemm xi ħaġa li qed tħassbek jew għandek xi ilment? (PDF 745.89 KB)
Polish – Czy masz jakieś obawy lub skargi? (PDF 758.03 KB)
Portuguese – Tem alguma preocupação ou queixa? (PDF 758.2 KB)
Russian – У вас возникла проблема или есть претензия? (PDF 730.84 KB)
Serbian – Да ли вас нешто забрињава или желите да се жалите? (PDF 805.83 KB)
Spanish – ¿Tiene alguna inquietud o queja? (PDF 748.49 KB)
Tagalog – Mayroon ka bang pag-aalala o reklamo? (PDF 747.54 KB)
Turkish – Endişeleriniz veya şikâyetiniz var mı? (PDF 720.08 KB)
Ukrainian – Ви чимось занепокоєні чи у вас є скарга? (PDF 855.89 KB)
Vietnamese – Quý vị có mối quan ngại hay khiếu nại nào không? (PDF 740.18 KB)
