Resource library

Joint letter from the Chief Medical Officer Professor Anthony Lawler and Commissioner Liz Hefren-Webb to Board Chairs, Residential Aged Care Providers on winter preparedness in residential aged care.

This Toolkit is designed for First Nations stakeholders including providers, workers and others involved in providing aged care services for First Nations people. We’ve developed it to make it easy for you to share relevant resources with your networks and members

This brochure introduces the Commission’s online learning platform, Alis. It gives an overview of Alis content, its key benefits and details how providers and their staff can register for Alis.

The storyboards use pictures to explain aged care, your rights and what to do if your rights aren’t being met.

We’ve developed a tailorable poster for you to edit with your own local details, and print and display at community notice boards or waiting areas.

If you’re thinking about accessing aged care services for you or your family, this guide will help you talk to family, friends and community about aged care and your rights. 

The storyboards use pictures to explain aged care, your rights and what to do if your rights aren’t being met.

This visual scenario and supporting user guide has been designed to support aged care workers with information about eating and drinking with acknowledged risk (EDAR). It explains the best practice and practical strategies that providers should use when implementing EDAR in their service.

Outbreak management planning is a key part of infection prevention and control. This document supports both the development of a new outbreak management plan (OMP) and the quality assurance of existing plans. It details common OMP sections to get you started as you tailor your OMP to your service.

This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.

Having a comprehensive and organisation-specific outbreak management plan (OMP) helps your organisation to be prepared for the management of infections and outbreaks within your service. A key part of this readiness is ensuring that your OMP is fit-for-purpose and that everyone across the organisation can implement it if required. One way to maintain readiness and support continuous improvement of your OMP is to run regular drills, or stress tests, of your plan.

You need to have governance systems and processes to make sure your aged care workers can work in aged care.

This fact sheet explains a provider’s responsibilities for:

• screening workers
• preventing breaches to banning orders.

This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.

This regulatory bulletin explains how a provider or person working in aged care can show that they are committed to improving through an enforceable undertaking.

This guide is about how to support people living with dementia to maintain good nutrition and enjoy positive dining experiences. 

This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.

This guide is for family members, friends and other representatives of people living with dementia at home. It explains ways you can support good nutrition and help create enjoyable dining experiences for them in the home environment.

As the national regulator of aged care services, we protect the health, safety and wellbeing of older Australians. We encourage people to contact us with any concerns or complaints about the quality or safety of aged care, or about our work. Our Service Charter explains what you can expect when you contact us or are contacted by us.

In the lead up to the conference, we hosted a day of pre-conference workshops focused on best-practice approaches to delivering aged care. 

The 9 workshops were an opportunity for providers to come together for an informal conversation with Commission executives and peers on a range of topics. 

National Aged Care Provider Conference 2024. Towards excellence - aged care on the move, address and open forum by Janet Anderson, PSM Commissioner.

National Aged Care Provider Conference 2024. Parallel session 1: Provider registration unpacked - registration and renewal (Residential services). Presentation by Louise Macleod, Complaints Commissioner, ACQSC