We are required by section 11C of the Freedom of Information Act 1982 (FOI Act) to publish a disclosure log on our website. Under the FOI Act, the publication of certain documents obtained through an FOI request must be done within 10 working days of the applicant being given access to the documents.
Under the FOI Act we must also have a plan for the information we will publish about who we are and what we do as part of the Information Publication Scheme.
Contents of the Freedom of Information Disclosure Log
Our Freedom of Information (FOI) Disclosure Log lists information we have released for public access in response to an FOI request.
The disclosure log requirement does not apply to:
- personal information about any person if publication of that information would be ‘unreasonable’
- information about the business, commercial, financial or professional affairs of any person if publication of that information would be ‘unreasonable’
- other information covered by a determination made by the Australian Information Commissioner if publication of that information would be ‘unreasonable’
- any information if it is not reasonably practicable to publish the information because of the extent of modifications that would need to be made to delete the information listed in the above dot points.
If you are unable to read the document format provided please contact our FOI Officer by email at FOI@agedcarequality.gov.au. We will try to meet all reasonable requests for an alternate format of the document in a timely manner.
Information attached to, or referred to, in the our FOI Disclosure Log will generally be removed after 12 months, unless the information has enduring public value.
Request for:
1) Nationally, and for both the Hunter and Central Coast Dept of Health Aged Care Planning Regions (statistical areas Level 2 {SAS2s}):
* the number of reportable incidents the commission has investigated
2) For both the Hunter and Central Coast Dept of Health Aged Care Planning Regions (statistical areas Level 2 {SAS2s}):
* details of providers' response and the results of any such investigation
* the number of, and response from, providers where immediate action was required to respond to and mitigate risk to consumers.
(this question arises from the reporting in the first SIRS insight report series where on page 8, it reads "Between 1 April and 12 May 2021, the Commission conducted 13 investigations regarding reportable notifications"), per home services and residential care services in the identified SAS2s.
3) So far as the commission is aware, the number of deaths of people in residential care settings (nationally and for the identified SAS2) that
- a) have been/ are being investigated by the coroner and
- b) have/will resulted/result in an inquest
Information published in FOI Disclosure Log/ Description of documents
One document was released in full (subject to removal of irrelevant material pursuant to section 22 of the FOI Act)
To view a copy of the documents please contact FOI@agedcarequality.gov.au
Request for:
The Style Guides/Brand Guides/Writing Guides currently used for Aged Care Quality and Safety Commission.
Information published in FOI Disclosure Log/ Description of documents
One document was released in full
Request for:
For both the Hunter and Central Coast Dept of Health Aged Care Planning Regions (statistical areas Level 2 {SAS2s}) a regional breakdown of the information (the exception being size of provider) as provided regularly for the entire sector in the ACQSC quarterly sector performance report summary data tables, for the financial year 2023/24 ie:
- the number and rate of SIRS during quarters for the 2023/2024 financial year, per quarter, (outside that data already provided to the Newcastle Herald via FOI) in residential and home services, across the following categories:
- Reportable incidents in residential and home care by Priority 1 and Priority 2, per category (Unreasonable use of force, Neglect, Psychological or emotional abuse, Unlawful sexual contact or inappropriate sexual conduct, Unexplained absence from care, Unexpected death, Stealing or financial coercion by a staff member, Inappropriate use of restrictive practices, and totals)
- SIRS notification rate for residential and home care
- Residential and home care reporting rates per quarter for each incident type
- Residential and home care reporting rates per quarter for each quarter by ownership type in residential care (For-profit/ Not-for-profit / Government)
In addition, can I seek access to
- the number of reportable incidents the commission has investigated, including a provider’s compliance with its responsibilities, where immediate action was required to respond to and mitigate risk to consumers.
(this question arises from the reporting in the first SIRS insight report series where on page 8, it reads "Between 1 April and 12 May 2021, the Commission conducted 13 investigations regarding reportable notifications"), per home services and residential care services in the identified SAS2s.
- so far as the commission is aware, the number of deaths of people in residential care settings that a) have been/ are being investigated by the coroner and b) have/will resulted/result in an inquest, nationally and for the identified SAS2s.
Information published in FOI Disclosure Log/ Description of documents
One document was released in full (subject to removal of irrelevant material pursuant to section 22 of the FOI Act)
To view a copy of the documents please contact FOI@agedcarequality.gov.au
Request for:
For both the Hunter and Central Coast Department of Health Aged Care Planning Regions (statistical areas Level 2 {SAS2s}), statistics relating to several reporting categories which make up the ACQSC quarterly sector performance report Quarter 4 / 1 April - 30 June 2024.
Namely:
Year in Review:
- Residential care and home services compliance rates with the Quality Standards over the past 2 years
- Residential care and home services compliance rates over the past 2 years for each Quality Standard
- Residential care complaints rates and total numbers over the past 8 quarters
- Home Care Packages (HCP) complaints rates and total numbers over the past 8 quarters
- Commonwealth Home Support Programme (CHSP) complaints rates and total numbers
Overview:
- Number of people receiving aged care in residential care, HCP and CHSP
- Number and percentage of residential care services owned by different types of providers, as of 30 June 2024
Complaints:
- Number of complaints and complaints rate in residential care in 2023-24
- Complaints and complaints rate in home services - Total Complaints received (HCP + CHSP)
- Number of complaints and complaints rate in residential care and home services in 2023-24
- Number of complaints and the complaints rates for every 10,000 people receiving care in home services for the past 4 quarters
Information published in FOI Disclosure Log/ Description of documents
one document was released in full (subject to removal of irrelevant material pursuant to section 22 of the FOI Act)
To view a copy of the documents please contact FOI@agedcarequality.gov.au
Request for:
I would like to specifically ask whether there is a document held by the Commission that lists and outlines its statutory obligations under Commonwealth Statute (e.g. obligations of ARPANSA under the Privacy Act, FOI Act, Archived Act, etc.)
Information published in FOI Disclosure Log/ Description of documents
One document was released in full.
a. FOI 2025.34 – Attachment 2
Request for:
For both the Hunter and Central Coast Dept of Health Aged Care Planning Regions (statistical areas Level 2 {SAS2s}) the same information (the exception being size of provider) as provided regularly for the entire sector in the ACQSC quarterly sector performance report summary data tables ie:
- the number and rate of SIRS during quarters 2 & 3 of 2023/2024, per quarter, in residential and home services, across those categories for which data is made available in the above-named report, being
- Reportable incidents in residential and home care by Priority 1 and Priority 2 per category (Unreasonable use of force, Neglect, Psychological or emotional abuse, Unlawful sexual contact or inappropriate sexual conduct, Unexplained absence from care, Unexpected death, Stealing or financial coercion by a staff member, Inappropriate use of restrictive practices, and totals)
- SIRS notification rate for residential and home care
- Residential and home care reporting rates per quarter for each incident type
- Residential and home care reporting rates per quarter for each quarter by ownership type in residential care (For-profit/ Not-for-profit / Government)
Information published in FOI Disclosure Log/ Description of documents
One document was released in full (subject to removal of irrelevant material pursuant to section 22 of the FOI Act)
a. FOI 2025.31 – Released Documents
To view a copy of the documents please contact FOI@agedcarequality.gov.au
Request
Documents that were issued by the Commissioner in compliance of requirements a as specified specifically in section 63D(5) of the Commission Act .
Information published in FOI Disclosure Log/ Description of documents
One document was released in full.
FOI 2025.22 – Attachment 2
Request
- The written documented procedure that the Commissioner may have established in accordance with ss 15(3) of the APS Act, if any.
- The Code of Conduct the Commissioner may have issued for all its officials and employees?
- Number of complaints were received alleging Commission employees violated its CoC or indulged in misconduct for the period of 1st July 2022 and 28 Oct 2024.
- Number of cases did the Commissioner impose sanctions of the employees , if found guilty of misconduct or breaching the CoC for the period of 1st July 2022 and 28 Oct 2024.
Information published in FOI Disclosure Log/ Description of documents
One document was released in full.
a. FOI 2025.21 – Attachment 1
Request for:
1. Documents containing information about the number, classification levels, type of employment (e.g. full time, part time, fractional, casual) functions and position descriptions of Indigenous Liaison Officers or equivalent (e.g. First Nations Liaison Officer or Aboriginal and Torres Strait Islander Officer), if any, in your agency from 1 January 2014 until the present.
2. Documents containing information about the number of staff currently employed in your agency who identify as Aboriginal or Torres Strait Islander.
Information published in FOI Disclosure Log/ Description of documents
One document was released in full.
I am applying under FOI Act . I want documents that may have been issued by the Commision to specify how the Commision will initiate actions against its official who are found to have violated sec 60 of the Commision Act and/or under sec 86-2 of the Aged Care Act in terms of of non protection of personal protected information .
- I request all documents, be it rules, internal memo or administrative document, that may have been issued by the Commision to support Commision in how to determine such violation and how to initiate investigations and how to maintain records of such investigations and how to initiate criminal proceedings as it carries imprisonment of 2 years, In such case, the burden of evidence lies with the accused ; thus pl provide any documents that also sheds light on what the Commision will judge whether its official committed the crime or not.
- I request documents that would shed light on how the criminal proceeding is undertaken/will be undertaken when the Commissioner is satisfied that one of her official violated the above sections and Commissioner is reasonably convinced that the said official must be proceeded against. The document I am seeking may indicate how Commision will initiate the criminal proceeding, whether it will directly lodge the case with the Police or will refer to other government agencies,
- If there no such documents, then any document that would indicate when the Commission intends to frame such rules and protocol as not having a process in place reflects extremely poorly on the Commision.
Information published in FOI Disclosure Log/ Description of documents
One document was released in full.
a. FOI 2025.07 – Attachment 1
Request for:
In the case of Double Bay Aged Care and Commissioner, the Commissioner hired the service of Sparke Helmore Lawyers in the AAT and in the Federal Court and again for case in AAT in Sept 2024. While the Commissioner earlier provided documents that established how Sparke Helmore Lawyers were selected by relevant government agencies and retainer details, the central information sought as not provided.
- The documents sought under FOI Act are documents that would establish how much fees or payments or renumeration or whatever it is called has been paid to Sparke Helmore Lawyers and any other barristers they engaged in any connection with representing the Commissioner in all cases against the applicant Double Bay Aged Care.
- The documents requested may clearly show all the payments made to this law firm either by Commission directly or on behalf of Commission by other agencies for the case they represented the Commissioner in the previous case in the AAT, in the Federal Court and paid or proposed to be paid for the case for preparation and to be argued by them for the Sept 2024 case in the AAT.
Information published in FOI Disclosure Log/ Description of documents
One document partially released. Information removed under s 47G (business) and s 22 (irrelevant material) of the FOI Act.
Request for:
- For both the Hunter and Central Coast Dept of Health Aged Care Planning Regions (statistical areas Level 2 {SAS2s}) the same information (the exception being size of provider) as provided regularly for the entire sector in the ACQSC quarterly sector performance report summary data tables ie:
- the number and rate of SIRS over the most recently available 24 month period, per quarter, in residential and home services, across those categories for which data is made available in the above-named report, being:
- Reportable incidents in residential and home care by Priority 1 and Priority 2 per category (Unreasonable use of force, Neglect, Psychological or emotional abuse, Unlawful sexual contact or inappropriate sexual conduct, Unexplained absence from care, Unexpected death, Stealing or financial coercion by a staff member, Inappropriate use of restrictive practices, and totals)
- SIRS notification rate for residential and home care
- Residential and home care reporting rates per quarter for each incident type
- Residential and home care reporting rates per quarter for each quarter by ownership type in residential care (For-profit/ Not-for-profit / Government)
Information published in FOI Disclosure Log/ Description of documents
One document was released in full (subject to removal of irrelevant material pursuant to section 22 of the FOI Act)
To view a copy of the documents please contact FOI@agedcarequality.gov.au
Request
Request for:
- Training material and examples of the assessment undertaken by the Commission to evaluate assessors in the performance of COVID RAT tests or the assessment of their competence to perform the test.
- Training material provided to your assessors in infection control or exposure to the relevant Australian Standards or of the assessment of their knowledge of this material,
Information published in FOI Disclosure Log/ Description of documents
Three documents were released in full (subject to removal of irrelevant material pursuant to section 22 of the FOI Act)
- ACQSC QAMG education on AMS SAT Jan 24_to time
- QAMG PPE controls update Jul 2022
- Touch Bio. covid-19-rapid-antigen-self-tests-are-approved-australia
To view a copy of the documents please contact FOI@agedcarequality.gov.au
Request
Request for Documentary evidence relied on by the Aged Care Quality and Safety Commission which substantiates claims that future waves of Covid-19 are likely to continue.
Applicant sought Evidence rather that unsubstantiated statements or declarations by public officials, public health authorities, or overseas organisations, or ‘expert opinions’.
Specifically for period of July 2021 to 29 September 2022:
- the names of aged care providers where regulatory action has been taken against them in regards to spending less than $10 a day per resident on food; and 2
- the names of aged care providers where regulatory action has been taken against them in regards to spending less than $6 a day per resident on food.
Information published in FOI Disclosure Log/ Description of documents
Two documents accessed in full (subject to removal of irrelevant material pursuant to section 22 of the FOI Act)
- Meeting 98 of the Australian Health Protection Principal Committee (AHPPC) – 10 August 2022
- Meeting 107 of the AHPPC – 31 November 2022
To view a copy of the documents please contact FOI@agedcarequality.gov.au
Request
Request for a document containing the following data, for the period of July 2021 to 29 September 2022:
- the names of aged care providers where regulatory action has been taken against them in regards to spending less than $10 a day per resident on food; and
- the names of aged care providers where regulatory action has been taken against them in regards to spending less than $6 a day per resident on food.
Information published in FOI Disclosure Log
1 document accessed in part (exemption applied – s 38(1) of the FOI Act) (PDF, 830.92)
Description of documents
One spreadsheet listing the names of approved providers and services they operate (redacted - exempt under s 38(1) of the FOI Act), reported dollar spend on food and whether regulatory action taken.
Request
Request for copies of emails from the Aged Care Quality and Safety Commission’s Chief Clinical Advisor (including the emails and/or email conversation being replied to), regarding COVID19, in the period 20 June 2022 to 22 July 2022, excluding:
- duplicate documents; and
- the names and direct contact details of third parties and Commission staff (except for the Chief Clinical Advisor).
Information published in FOI Disclosure Log
6 documents accessed in full (PDF, 863.89 KB)
1 document accessed in part (conditional exemption applied – s 47C of the FOI Act). Irrelevant material deleted under s 22 of the FOI Act.
Description of documents
Seven emails (with attachments) between the Aged Care Quality and Safety Commission’s Chief Clinical Advisor and other parties regarding matters relating to COVID-19.
Request
Request for correspondence and briefings with the Aged Care Quality and Safety Commissioner relating to SIRS Insight Reports, between 31 January 2022 and 4 April 2022, excluding documents previously released under FOI and certain personal information of public officials.
Information published in FOI Disclosure Log
- 8 documents accessed in full (PDF, 3.38 MB)
- 3 documents accessed in part (exemptions applied – s 47C and s 47F of the FOI Act).
- Irrelevant material deleted under s 22 of the FOI Act.
Description of documents
Emails between the Aged Care Quality and Safety Commissioner and the Commissioner’s staff relating to the proposed publication of a report providing insight into the operation of the Serious Incident Response Scheme.
Request
Request for guidance documents relating to the Commission’s assessment of immediate and severe risk, the seriousness of non-compliance and the effect of non-compliance on care recipients.
Information published in FOI Disclosure Log
3 documents accessed in full
Description of document(s)
- The Commission’s Regulatory Strategy (PDF, 795.19 KB)
- The Commission’s Compliance and Enforcement Policy (PDF, 1.01 MB)
- The Commission’s Glossary, which defines ‘immediate and severe risk’
Request
Request for a document showing the Commissioner’s delegation of powers for decisions related to approved provider applications.
Information published in FOI Disclosure Log
1 document accessed in full (PDF, 331.53 MB)
Description of document(s)
A copy of the Commissioner’s instrument of delegation.
Request
Request for correspondence and briefings with the Aged Care Quality and Safety Commissioner relating to SIRS Insight Reports, between 1 May 2021 and 1 January 2022, excluding initial draft documents and certain personal information of public officials.
Information published in FOI Disclosure Log
- 17 documents accessed in full (PDF, 10.33 MB)
- 2 documents accessed in part (exemptions applied – s 47C and s 47E(d) of the FOI Act). Irrelevant material deleted under s11C(1)(a) and s 22 of the FOI Act.
Description of document(s)
Emails between the Aged Care Quality and Safety Commissioner and the Commissioner’s staff relating to the proposed publication of a report providing insight into the operation of the Serious Incident Response Scheme.
Request
Request for a document setting out the assessment results from an accreditation survey, conducted on the [former Australian Aged Care Quality Agency (the Quality Agency)] by the International Society for Quality in Health Care in 2017.
Information published in FOI Disclosure Log
1 document accessed in full (PDF, 2.83 MB)
Description of document(s)
A report setting out the findings of an accreditation survey of the former Quality Agency conducted from 12 June 2017 to 16 June 2017. Report title:
‘The International Society for Quality in Health Care Ltd, Australian Aged Care Quality Agency, ISQua International Standards for External Evaluation Organisations, 4th edition, Final report’
Request
6 specified categories of de-identified data relating to reported occurrences of sexual assault in residential aged care facilities since 2008.
Information published in FOI Disclosure Log
1 document with released data sets for 5 categories. Data not available for category 6. Please email FOI@agedcarequality.gov.au if you would like a copy of this document.
Description of document(s)
Document headed 'Attachment E – Data' providing data tables in response to 5 requested categories.
Request
Request for de-identified data showing the number of incidents and allegations of sexual assault in residential aged care facilities between 2015 and 2021.
Information published in FOI Disclosure Log
A document setting out de-identified data relating to incidents and allegations of sexual assault in residential aged care facilities, reported under Compulsory Reporting and the Serious Incident Response Scheme, between 1 January 2015 and 15 April 2021. Please email FOI@agedcarequality.gov.au if you would like a copy of the document.
Description of document(s)
One-page document released in full
Request
Aged Care Quality and Safety Commission assessment reports regarding Lithgow Aged Care, from 2019 to 12 March 2021, referred to in public media statements.
Information published in FOI Disclosure Log
5 documents released in full. Available at: www.agedcarequality.gov.au/services/lithgow-aged-care-limited-2771
Description of document(s)
- Accreditation decision and report for review audit on 7 to 10 August 2019
- Performance report for site audit on 20 to 24 January 2020
- Performance report for site audit on 21 to 23 July 2020
- Performance report for site audit on 20 to 23 October 2020
- Performance report for site audit on 12 to 15 January 2021
Request
The full reports associated with the summaries published by the Aged Care Quality and Safety Commission about aged care service Regis Nedlands (summaries dated 10 February 2020, 1 November 2019 and 31 October 2019).
Information published in FOI Disclosure Log
3 documents released with exempt and irrelevant material deleted. Additional information in the published documents deleted under s 11C(1)(c) of the FOI Act 1982. Please email FOI@agedcarequality.gov.au if you would like a copy of these documents.
Description of document(s)
- Assessment contact – site report – 10 February 2020
- Serious risk decision
- Assessment contact – 31 October 2019.
Request
Documents relating to a complaint made to the Aged Care Quality and Safety Commission.
Information published in FOI Disclosure Log
Two Commission fact sheets:
- The complaints service we offer you: Notice of collection
- Notice of collection: The complaints service we offer - fact sheet (PDF, 533.45 KB)
Description of document(s)
Two fact sheets released in full
Request
Correspondence between the Aged Care Quality and Safety Commission and named parties, sent or received between 21 November and 21 December 2020, relating to the independent review of the COVID-19 outbreaks at St Basil's Home for the Aged and Heritage Care Epping Gardens.
Information published in FOI Disclosure Log
5 documents released with irrelevant material deleted. Information in one published document deleted under s 11C(1)(c) of the FOI Act 1982. Please email FOI@agedcarequality.gov.au if you would like a copy of these documents.
Description of document(s)
5 emails relating to the report on the independent review into COVID-19 outbreaks at St Basil’s Home for the Aged and Heritage Care Epping Gardens.
Request
For the dates 15 June to 10 August 2020, certain documents held within the Commission and shared across Government about the Aged Care Quality and Safety Commission's management of COVID-19.
Information published in FOI Disclosure Log
68 documents released with exemptions. Please email FOI@agedcarequality.gov.au if you would like a copy of these documents.
Description of document(s)
Various emails, attachments and meeting agendas
Request
Consumer experience report data for the period from 28 March 2019 to August 2019 and the state of each service referred to in the data.
Information published in FOI Disclosure Log
Please email FOI@agedcarequality.gov.au if you would like a copy of these documents.
Description of document(s)
Data file containing consumer experience reports
Request
The initial complaint information for 23 complaints from 1 January 1 2017 to the present.
Information published in FOI Disclosure Log
23 documents released with exemptions. Please email FOI@agedcarequality.gov.au if you would like a copy of these documents.
Description of document(s)
Various partially redacted documents
Request
Documents relating to three complaints.
Information published in FOI Disclosure Log
Two Commission fact sheets: The complaints service we offer you; and notice of collection, accessible at:
- Notice of collection
- The complaints service we offer - fact sheet (PDF, 533.45 KB)
Description of document(s)
Two fact sheets released in full
Request
Residential care complaint data from 1 January 2014 to 1 January 2019.
Information published in FOI Disclosure Log
Description of document(s)
Data file containing residential care complaint data.
Request
Source data upon which published consumer experience reports are based.
Information published in FOI Disclosure Log
Description of document(s)
Data file containing manually compiled consumer experience report data
Request
Final internal reports of complaints resulting in the issue of Directions from 7 May 2017 to the date of this application (26 October 2017), in relation to the following categories of issues:
- Health and personal care
- Medication management, in particular chemical restraint
- Physical environment, in particular infestation control and resident safety
- Choice and dignity
- Falls and fall prevention
- Personal property
- Abuse
- Restraint
Information published in FOI Disclosure Log
Please email FOI@agedcarequality.gov.au if you would like a copy of these documents.
Description of document(s)
Reports
Request
Resolution reports from cases finalised in 2016 and 2017 where 'abuse', 'health care', and/or 'neglect' have been identified as a keyword.
This request relates to complaints about aged care services in Creswick, Ballarat, Warrnambool, Portland, Colac and Geelong, Victoria.
Information published in FOI Disclosure Log
3 documents released with exemptions. Please email FOI@agedcarequality.gov.au if you would like a copy of these documents.
Description of document(s)
Various redacted reports
Request
Resolution reports from cases finalised in 2016 and 2017 where 'abuse' has been identified as a keyword in one or more complaint issues.
Resolution reports from cases finalised in 2016 and 2017 where 'health care' has been identified as a keyword in one or more complaint issues.
This requests relates to complaints about aged care services in Hobart, Burnie, and Launceston, Tasmania.
Information published in FOI Disclosure Log
7 documents released with exemptions. Please email FOI@agedcarequality.gov.au if you would like a copy of these documents.
Description of document(s)
Various redacted reports
Request
The five most recent resolution reports where financial has been identified as a keyword in one or more complaint issues.
The five most recent resolution reports where health care has been identified as a keyword in one or more complaint issues.
This request relates to complaints about aged care services in the Australian Capital Territory.
Information published in FOI Disclosure Log
10 documents released with exemptions. Please email FOI@agedcarequality.gov.au if you would like a copy of these documents.
Description of document(s)
Various redacted reports
Request
'It is in regards to Oakden Older Persons Mental Health Facility in Adelaide. Can I please have access to reports of 'spot checks' or standards monitoring at the facility between 2013 and March 2017.'
Information published in FOI Disclosure Log
Please email FOI@agedcarequality.gov.au if you would like a copy of this document.
Description of document(s)
Audit Report – Makk and McLeay Nursing Home 6010
Request
"Copy of any report regarding an unannounced review audit that took place between the 10th to the 14thDecember 2007 at the Makk and McLeay Nursing Home at Oakden and any follow up reports regarding accreditation failures.
Any official correspondence regarding accreditation and/or adverse incidents regarding the Makk and McLeay Nursing Home at Oakden between November 1st 2007 and the date which the FOI is processed."
Information published in FOI Disclosure Log
Please email FOI@agedcarequality.gov.au if you would like a copy of this document.
Description of document(s)
Decision not to Revoke Accreditation Makk and McLeay Nursing Home 6010
Request
Information published in FOI Disclosure Log
Documents redacted as per OAIC ruling. Please email FOI@agedcarequality.gov.au if you would like a copy of this ruling.
Description of document(s)
Request
The five most recent resolution reports where abuse has been identified as a keyword in one or more complaint issues.
Information published in FOI Disclosure Log
5 documents released with exemptions. Please email FOI@agedcarequality.gov.au if you would like a copy of these documents.
Description of document(s)
Various redacted reports
Request
Documents relating to Aged Care Complaints Commissioner cases
Please note that material has been deleted as publication is not required under section 11C(1) of the Freedom of Information Act 1982
Information published in FOI Disclosure Log
15 documents released with exemptions. Please email FOI@agedcarequality.gov.au if you would like a copy of these documents.
Description of document(s)
Aged Care Complaints Scheme: our service commitment
Department of Social Services: Notice of Collection
Aged Care Complaints Commissioner Fact Sheets:
- The service we offer you
- Notice of Collection
- The service we offer
- Review rights
RDNS fact sheet
Request
Documents relating to an Aged Care Complaints Commissioner
Please note that material has been deleted as publication is not required under section 11C(1) of the Freedom of Information Act 1982
Information published in FOI Disclosure Log
1 documents released with exemptions. Please email FOI@agedcarequality.gov.au if you would like a copy of this document.
Description of document(s)
Department of Health, 'Home Care Packages Programme Operational Manual', December 2015
Request
Final internal report of complaints resulting in the issue of directions, in between 1 January 2013 and 6 May 2015, in relation to the following categories of issues:
- Health and personal care
- Medication management, in particular chemical restraint
- Physical environment, in particular infestation control and resident safety
- Choice and dignity
- Falls and fall prevention
- Personal property
- Abuse
Information published in FOI Disclosure Log
59 documents released with exemptions. Please email FOI@agedcarequality.gov.au if you would like a copy of these documents.
Description of document(s)
Various redacted reports
Request
Documents relating to an Aged Care Complaints Scheme case and Ombudsman investigation
Please note that material has been deleted as publication is not required under section 11C(1) of the Freedom of Information Act 1982
Information published in FOI Disclosure Log
7 documents released with exemptions. Please email FOI@agedcarequality.gov.au if you would like a copy of these documents.
Description of document(s)
Complaints Scheme: satisfaction survey
Aged Care Complaints Scheme: Service Commitment fact sheet
Extracts from Aged Care Complaints Scheme Guidelines
Aged Care Complaints Scheme: how to release protected information fact sheet
Department of Health and Ageing: Review rights fact sheet
Extract from the Complaints Principles 2011
Australian Aged Care Quality Agency Accreditation Standards
Request
Documents relating to an Aged Care Complaints Scheme case
Please note that material has been deleted as publication is not required under section 11C(1) of the Freedom of Information Act 1982
Information published in FOI Disclosure Log
4 documents released with exemptions. Please email FOI@agedcarequality.gov.au if you would like a copy of these documents.
Description of document(s)
Aged Care Complaints Scheme: Service Commitment fact sheet
Department of Social Services Notice of Collection fact sheet
Department of Social Services: Review Rights fact sheet
Department of Social Services Notice of Collection fact sheet
Request
Documents relating to an Aged Care Complaints Scheme case
Please note that material has been deleted as publication is not required under section 11C(1) of the Freedom of Information Act 1982
Information published in FOI Disclosure Log
1 documents released with exemptions. Please email FOI@agedcarequality.gov.au if you would like a copy of this document.
Description of document(s)
Excerpt from the Return Unwanted Medicines protocol
Request
Documents relating to an Aged Care Complaints Scheme case.
Please note that material has been deleted as publication is not required under section 11C(1) of the Freedom of Information Act 1982
Information published in FOI Disclosure Log
2 documents released with exemptions. Please email FOI@agedcarequality.gov.au if you would like a copy of these documents.
Description of document(s)
- Aged Care Complaints Scheme: our service commit: our service commitment
- Notices of Collection
Request
Documents requested concerning the performance of aged care homes (facilities) against the Accreditation Standards.
Information published in FOI Disclosure Log
4 documents released with exemptions. Please email FOI@agedcarequality.gov.au if you would like a copy of these documents.
Description of document(s)
- Special edition of The Standard: 10 years of accreditation
- Review of performance of aged care homes against the Accreditation standards
- The Standard September 2007 special edition
- The Standard December 2011 issue
