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A3 poster - How to stay safe from COVID-19

Publication date

28 August 2020

COVID-19 is an infection that’s more serious in some older people. You might be worried but there are ways you can connect with your loved ones while protecting yourself and others. The translated versions of this poster will show you how.

How to stay safe from COVID-19 (English) (PDF 689.79 KB)

Chinese, Simplified – 如何安全地应对 COVID-19 (新冠病毒) (PDF 715.11 KB)

Chinese, Traditional – 如何安全地應對 COVID-19 (新冠病毒) (PDF 729.27 KB)

Croatian – Kako ćete se sačuvati od COVID-19 (PDF 708.64 KB)

Dutch – Hoe u uzelf beschermt tegen COVID-19 (PDF 685.43 KB)

French – Comment vous protéger du COVID-19 (PDF 686.04 KB)

German – So schützen Sie sich vor COVID-19 (PDF 697.87 KB)

Greek – Πώς να μείνετε ασφαλείς από τη COVID-19 (PDF 668.38 KB)

Italian – Come proteggersi dal COVID-19 (PDF 697.59 KB)

Macedonian – Како да останете безбедни од КОВИД-19 (PDF 675.02 KB)

Maltese – Kif tibqa’ sikur mill-COVID-19 (PDF 702.87 KB)

Polish – Jak chronić się przed COVID-19 (PDF 713.79 KB)

Spanish – Cómo evitar contagiarse la COVID-19 (PDF 686.46 KB)

Ukrainian – Як захистити себе від COVID-19 (PDF 677.49 KB)

Vietnamese – Cách giữ an toàn với COVID-19 (PDF 678.72 KB)

Language resources,

Poster,

A4 guide - What to expect during a COVID-19 outbreak

Publication date

28 August 2020

These translated guides will help you understand what to expect if someone has COVID-19 in your residential aged care service, including that a number of changes will take place. These changes will be made very quickly. You might be anxious when these changes take place but the aim is to keep you safe.

What to expect during a COVID-19 outbreak – residents in aged care homes (English) (PDF 1.32 MB)

Chinese, Simplified – 在COVID-19 (新冠病毒) 疫情爆发期间会发生什么情况 ——养老院的住客 (PDF 1.4 MB)

Chinese, Traditional – 在COVID-19 (新冠病毒) 疫情爆發期間会發生什麼情況 ——養老院的住客 (PDF 1.41 MB)

Croatian – Što možete očekivati tijekom epidemije COVID-19 - stanari domova za skrb o starijim osobama (PDF 1.33 MB)

Dutch – Wat u kunt verwachten tijdens een uitbraak van COVID-19 - bewoners van ouderen verzorgingshuizen (PDF 1.31 MB)

French – Savoir à quoi s’attendre durant une poussée de COVID-19 - Résidents de maisons de retraite (PDF 1.32 MB)

German – Was passiert bei einem Ausbruch von COVID-19 - Bewohner von Seniorenheimen (PDF 1.32 MB)

Greek – Τι να αναμένετε κατά τη διάρκεια έξαρσης κρουσμάτων COVID-19 - τρόφιμοι σε οίκους ευγηρίας (PDF 1.29 MB)

Italian – Cosa aspettarsi durante l’epidemia di COVID-19 - Residenti di case di cura per anziani (PDF 1.32 MB)

Macedonian – Што да се очекува за време на КОВИД-19 - станари во домови за нега на стари лица (PDF 1.29 MB)

Maltese – X’għandek tistenna li jiġri matul tifqigħa tal-COVID-19 - residenti fi djar tal-anzjani (PDF 1.31 MB)

Polish – Czego można się spodziewać podczas epidemii COVID-19 - informacje dla mieszkańców domów opieki (PDF 1.31 MB)

Spanish – Qué esperar durante un brote de COVID-19:residentes en centros residenciales para adultos mayores (PDF 1.32 MB)

Tagalog – Ano ang aasahan sa pagsiklab ng COVID-19 – mga residente sa mga pasilidad sa pangangalaga ng matatanda (PDF 1.31 MB)

Ukrainian – Чого очікувати під час спалаху COVID-19 - для мешканців будинків для людей похилого віку (PDF 1.3 MB)

Vietnamese – Điều gì sẽ xảy ra khi COVID-19 bùng phát - cư dân trong các khu nhà dưỡng lão (PDF 1.3 MB)

Guides,

Language resources,

A3 poster - What to expect during a COVID-19 outbreak

Publication date

28 August 2020

If someone has COVID-19 in your residential aged care service, a number of changes will take place. These changes will be made very quickly. You might be anxious when these changes take place but the aim is to keep you safe.

This poster has been translated into 15 languages to help residents understand what to expect in the time of COIVD-19.

What to expect during a COVID-19 outbreak – residents in aged care homes (English) (PDF 937.24 KB)

Chinese, Simplified – 在COVID-19 (新冠病毒) 疫情爆发期间会发生什么情况 ——养老院的住客 (PDF 996.16 KB)

Chinese, Traditional – 在COVID-19 (新冠病毒) 疫情爆發期間会發生什麼情況 ——養老院的住客 (PDF 1.02 MB)

Croatian – Što možete očekivati tijekom epidemije COVID-19 - stanari domova za skrb o starijim osobama (PDF 1.33 MB)

Dutch – Wat u kunt verwachten tijdens een uitbraak van COVID-19 - bewoners van ouderen verzorgingshuizen (PDF 939.89 KB)

French – Savoir à quoi s’attendre durant une poussée de COVID-19 - Résidents de maisons de retraite (PDF 950.91 KB)

German – Was passiert bei einem Ausbruch von COVID-19 - Bewohner von Seniorenheimen (PDF 956.42 KB)

Greek – Τι να αναμένετε κατά τη διάρκεια έξαρσης κρουσμάτων COVID-19 - τρόφιμοι σε οίκους ευγηρίας (PDF 925.28 KB)

Italian – Cosa aspettarsi durante l’epidemia di COVID-19 - Residenti di case di cura per anziani (PDF 962.57 KB)

Macedonian – Што да се очекува за време на КОВИД-19 - станари во домови за нега на стари лица (PDF 929.15 KB)

Maltese – X’għandek tistenna li jiġri matul tifqigħa tal-COVID-19 - residenti fi djar tal-anzjani (PDF 955.97 KB)

Polish – Czego można się spodziewać podczas epidemii COVID-19 - informacje dla mieszkańców domów opieki (PDF 955.34 KB)

Spanish – Qué esperar durante un brote de COVID-19: residentes en centros residenciales para adultos mayores (PDF 950.22 KB)

Tagalog – Ano ang aasahan sa pagsiklab ng COVID-19 – mga residente sa mga pasilidad sa pangangalaga ng matatanda (PDF 949.62 KB)

Ukrainian – Чого очікувати під час спалаху COVID-19 - для мешканців будинків для людей похилого віку (PDF 931.6 KB)

Vietnamese – Điều gì sẽ xảy ra khi COVID-19 bùng phát - cư dân trong các khu nhà dưỡng lão (PDF 936.18 KB)

Language resources,

Poster,

Charter of Aged Care Rights A5 booklet

Publication date

17 January 2020

The rights of consumers are protected by a Charter of Aged Care Rights. Download this helpful booklet for aged care service providers and their consumers.

This resource is not available to order on the Commission's website. Hard copies of the English version of the booklet are available at no cost from National Mailing and Marketing.

Charter of Aged Care Rights (English) (PDF 708.18 KB)

Accessible – Charter of Aged Care Rights (English) (DOCX 237.15 KB)

Arabic – ميثاق حقوق رعاية المسنين (PDF 1.65 MB)

Chinese, Simplified – 老年护理权益章程 (PDF 1.67 MB)

Chinese, Traditional – 老年護理權益章程 (PDF 1.7 MB)

Dutch – Handvest voor Rechten in Ouderenzorg (PDF 1.54 MB)

German – Charta über Rechte in der Altenpflege (PDF 1.54 MB)

Greek – Χάρτα Δικαιωμάτων Φροντίδας Ηλικιωμένων (PDF 1.56 MB)

Hindi – वृद्ध लोगों के अधिकारों का घोषणा-पत (PDF 1.62 MB)

Hungarian – Idősgondozási jogok chartája (PDF 1.58 MB)

Italian – Carta dei diritti degli anziani bisognosi di assistenza (PDF 1.55 MB)

Korean – 노인 케어 권리 헌장 (PDF 1.58 MB)

Macedonian – Повелба за правата за старосна нега (PDF 1.57 MB)

Maltese – Ċarter tad-Drittijiet tal-Kura tal-Anzjani (PDF 1.55 MB)

Polish – Karta Praw w Opiece nad Osobami Starszymi (PDF 2.15 MB)

Russian – Хартия прав по уходу за престарелыми (PDF 1.57 MB)

Serbian – Повеља о правима старијих лица на негу (PDF 1.57 MB)

Spanish – Carta de Derechos de Cuidado para Personas Mayores (PDF 1.54 MB)

Vietnamese – Bản Điều lệ Quyền hạn về Dịch vụ Chăm sóc Người cao niên (PDF 1.56 MB)

Brochure,

Language resources,

Charter of Aged Care Rights Template for Signing

Publication date

19 June 2019

Last updated

23 May 2024

Download the Charter of Aged Care Rights Template for Signing for aged care service providers and their consumers on 1 July 2019. Available in PDF and DOCX.

This resource is available in 18 translated languages including: Arabic, Chinese (simplified and traditional), Croatian, Dutch, German, Greek, Hindi, Hungarian, Italian, Korean, Macedonian, Maltese, Polish, Russian, Serbian, Spanish, and Vietnamese.

Charter of Aged Care Rights signing template (English) (PDF 921.27 KB)

Accessible - Charter of Aged Care Rights signing template (English) (DOCX 228.75 KB)

Arabic – میثاق حقوق رعایة المسنین (PDF 178.74 KB)

Arabic (accessible) – میثاق حقوق رعایة المسنین (DOCX 223.18 KB)

Assyrian - ܩܝܵܡܵܐ ܕܗܲܩܘܼܝܵܬܹ̈ܐ ܕܝܲܨܝܼܦܘܼܬܵܐ ܩܵܐ ܥܒ݂ܝܼܪܹ̈ܐ ܒܫܸܢܹ̈ܐ (PDF 150.14 KB)

Bosnian - Povelja o pravima na skrb o starijim osobama (PDF 109.09 KB)

Chinese, Simplified – 老年护理权益章程 (PDF 201.38 KB)

Chinese, Simplified (accessible) – 老年护理权益章程 (DOCX 223.36 KB)

Chinese, Traditional – 老年護理權利章程 (PDF 172.29 KB)

Chinese, Traditional (accessible) – 老年護理權利章程 (DOCX 223.23 KB)

Croatian – Povelja o pravima starijih osoba u skrbi (PDF 158.19 KB)

Croatian (accessible) – Povelja o pravima starijih osoba u skrbi (DOCX 222.89 KB)

Dari - منشور حقوق مراقبت از سالمندان (PDF 207.35 KB)

Dutch – Handvest voor de rechten van cliënten in de ouderenzorg (PDF 133.18 KB)

Dutch (accessible) – Handvest voor de rechten van cliënten in de ouderenzorg (DOCX 223.1 KB)

Farsi - منشور حقوق مراقبت از سالمندان (PDF 222.5 KB)

French – Charte des droits des personnes âgées dépendantes (PDF 66.79 KB)

German – Charta über Rechte in der Altenpflege (PDF 138.48 KB)

German (accessible) – Charta über Rechte in der Altenpflege (DOCX 221.29 KB)

Greek – Χάρτα Δικαιωμάτων Φροντίδας Ηλικιωμένων (PDF 158.44 KB)

Greek (accessible) – Χάρτα Δικαιωμάτων Φροντίδας Ηλικιωμένων (DOCX 223.8 KB)

Hindi – वयोवृद्ध देखभाल अधिकार-पत्र (PDF 178.37 KB)

Hindi (accessible) – वयोवृद्ध देखभाल अधिकार-पत्र (DOCX 223.05 KB)

Hungarian – Idősgondozási jogok chartája (PDF 155.91 KB)

Hungarian (accessible) – Idősgondozási jogok chartája (DOCX 223.34 KB)

Italian – La Carta dei Diritti di Assistenza per gli Anziani (PDF 132.41 KB)

Italian (accessible) – La Carta dei Diritti di Assistenza per gli Anziani (DOCX 221.09 KB)

Korean – 노인케어 권리 헌장 (PDF 223.56 KB)

Korean (accessible) – 노인케어 권리 헌장 (DOCX 223.04 KB)

Kurdish Sorani - میساقی مافەکانی چاودێری بەسااڵچووان (PDF 237.76 KB)

Kurdish-Kurmanji - Peymana Mafên Lênihêrîna Kesên Temen Mezin (PDF 122.78 KB)

Macedonian – Повелба за правата за старосна нега (PDF 155.33 KB)

Macedonian (accessible) – Повелба за правата за старосна нега (DOCX 221.9 KB)

Maltese – Charter tad-Drittijiet tal-Kura tal-Anzjani (PDF 164.17 KB)

Maltese (accessible) – Charter tad-Drittijiet tal-Kura tal-Anzjani (DOCX 221.49 KB)

Nepalese - वृद्ध हेरचाह अधिकारहरूको बडापत्र (PDF 182.62 KB)

Nepalese (accessible) - वृद्ध हेरचाह अधिकारहरूको बडापत्र (DOCX 222.82 KB)

Polish (accessible) – Karta Praw w Opiece nad Osobami Starszymi (PDF 173.65 KB)

Russian – Положение о правах пожилых людей при предоставлении ухода (PDF 158.89 KB)

Russian – Положение о правах пожилых людей при предоставлении ухода (accessible) (DOCX 221.84 KB)

Serbian – Повеља о правима старијих лица на негу (PDF 155.77 KB)

Serbian (accessible) – Повеља о правима старијих лица на негу (DOCX 221.76 KB)

Spanish – El estatuto de derechos de las personas mayores y sus cuidados (PDF 132.9 KB)

Spanish (accessible) – El estatuto de derechos de las personas mayores y sus cuidados (DOCX 223.33 KB)

Tagalog - Karta ng mga Karapatan sa Pangangalaga ng Matatanda (PDF 65.53 KB)

Tamil - முதிய ோர் பரோமரிப்பு உரிமமகள் அதிகோரப்பத்திரம் (Charter) (PDF 210.09 KB)

Turkish – Yaşlı Bakım Hakları Yönetmeliği (PDF 108.86 KB)

Urdu - ایجڈ کیئر میں حقوق کا چارٹر (PDF 205.92 KB)

Vietnamese – Bản Điều lệ Quyền hạn về Dịch vụ Chăm sóc Người cao niên (PDF 163.28 KB)

Vietnamese (accessible) – Bản Điều lệ Quyền hạn về Dịch vụ Chăm sóc Người cao niên (DOCX 222.39 KB)

Forms,

Language resources,

Top tips for making a complaint

Publication date

14 December 2018

Last updated

14 February 2025

Top tips for older people when making a complaint about aged care quality or services received.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Top tips for making a complaint (English) (PDF 264.17 KB)

Fact sheet,

Language resources,