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Last updated - Version 0.2

This document was updated on 18 April 2024. Learn what has changed.

What will older people say?

I feel safe when receiving care and services. Where I receive care and services through a service environment, the environment is clean, safe and comfortable and enables me to move around freely. Equipment is safe, appropriate and well-maintained and precautions are taken to prevent the spread of infections.

- Expectation statement for older people

What is the intent?

What is the intent?

The intent of Standard 4 is to ensure that older people receive care and services in a physical environment that is safe, supportive and meets their needs. Effective infection prevention and control measures are a core component of service delivery to protect older people, their family, carers and workers.