The organisation is well run. I can contribute to improvements to care and services. My provider and workers listen and respond to my feedback and concerns. I receive care and services from workers who are knowledgeable, competent, capable and caring.
- Expectation statement for older people
What is the intent?
The intent of Standard 2 is to set out the expectations of the governing body* to meet the requirements of the Quality Standards and deliver quality care* and services. The governing body* sets the strategic priorities for the organisation and promotes a culture of safety and quality. The governing body* is also responsible for driving and monitoring improvements to care and services, informed by engagement with older people, family, carers and workers, and data and information on care quality.
A provider’s governance* systems* and workforce* are critical to the delivery of safe, quality, effective and person-centred care* for every older person, and continuous care and services improvement. Workers are empowered to do their jobs well.
