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Disclaimer: This information remains in draft and will be finalised after the Aged Care Rules come into force. This information is a guide only and is not prescriptive or exhaustive.

Please check back as the Commission are regularly making changes.

Last updated - Version 0.3

This document was updated on 09 April 2025. Learn what has changed.

What is the outcome that needs to be achieved?

What is the outcome you need to achieve? 

The governing body must lead a culture of quality, safety and inclusion that supports aged care workers to provide quality funded aged care services by focussing on continuous improvement, embracing diversity and prioritising the safety, health and wellbeing of aged care workers.

Updates to guidance

An updated version of the strengthened Standards was published by the Department of Health, Disability and Ageing on 18 February 2025. Please see here for more information Strengthened Aged Care Quality Standards – February 2025 | Australian Government Department of Health, Disability and Ageing.

The Commission is currently updating our guidance content to reflect these changes. Please ensure you check back regularly.

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2.2.1

The governing body leads a positive culture of quality funded aged care services and continuous improvement and demonstrates that this culture exists within the organisation. 

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2.2.2

In strategic and business planning, the governing body:

  1. prioritises the safety, health and wellbeing of aged care workers
  2. proactively engages, listens, consults with aged care workers to leverage their expertise in delivering quality funded aged care services to individuals
  3. communicates information to aged care workers that is relevant to aged care workers’ safety to support their delivery of quality funded aged care services
  4. adheres to legislative requirements, and active consideration is given to organisational and operational risks, workforce needs and the wider organisational environment.