What is the outcome you need to achieve?
The governing body must lead a culture of quality, safety and inclusion that supports aged care workers to provide quality funded aged care services by focussing on continuous improvement, embracing diversity and prioritising the safety, health and wellbeing of aged care workers.
Updates to guidance
An updated version of the strengthened Standards was published by the Department of Health, Disability and Ageing on 18 February 2025. Please see here for more information Strengthened Aged Care Quality Standards – February 2025 | Australian Government Department of Health, Disability and Ageing.
The Commission is currently updating our guidance content to reflect these changes. Please ensure you check back regularly.
Actions
The governing body leads a positive culture of quality funded aged care services and continuous improvement and demonstrates that this culture exists within the organisation.
In strategic and business planning, the governing body:
- prioritises the safety, health and wellbeing of aged care workers
- proactively engages, listens, consults with aged care workers to leverage their expertise in delivering quality funded aged care services to individuals
- communicates information to aged care workers that is relevant to aged care workers’ safety to support their delivery of quality funded aged care services
- adheres to legislative requirements, and active consideration is given to organisational and operational risks, workforce needs and the wider organisational environment.