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The rights of consumers are protected by a Charter of Aged Care Rights. Download this helpful booklet for aged care service providers and their consumers.

This resource is not available to order on the Commission's website. Hard copies of the English version of the booklet are available at no cost from National Mailing and Marketing.

Charter of Aged Care Rights (English) (PDF 708.18 KB)

Accessible – Charter of Aged Care Rights (English) (DOCX 237.15 KB)

Arabic – ميثاق حقوق رعاية المسنين (PDF 1.65 MB)

Chinese, Simplified – 老年护理权益章程 (PDF 1.67 MB)

Chinese, Traditional – 老年護理權益章程 (PDF 1.7 MB)

Dutch – Handvest voor Rechten in Ouderenzorg (PDF 1.54 MB)

German – Charta über Rechte in der Altenpflege (PDF 1.54 MB)

Greek – Χάρτα Δικαιωμάτων Φροντίδας Ηλικιωμένων (PDF 1.56 MB)

Hindi – वृद्ध लोगों के अधिकारों का घोषणा-पत (PDF 1.62 MB)

Hungarian – Idősgondozási jogok chartája (PDF 1.58 MB)

Italian – Carta dei diritti degli anziani bisognosi di assistenza (PDF 1.55 MB)

Korean – 노인 케어 권리 헌장 (PDF 1.58 MB)

Macedonian – Повелба за правата за старосна нега (PDF 1.57 MB)

Maltese – Ċarter tad-Drittijiet tal-Kura tal-Anzjani (PDF 1.55 MB)

Polish – Karta Praw w Opiece nad Osobami Starszymi (PDF 2.15 MB)

Russian – Хартия прав по уходу за престарелыми (PDF 1.57 MB)

Serbian – Повеља о правима старијих лица на негу (PDF 1.57 MB)

Spanish – Carta de Derechos de Cuidado para Personas Mayores (PDF 1.54 MB)

Vietnamese – Bản Điều lệ Quyền hạn về Dịch vụ Chăm sóc Người cao niên (PDF 1.56 MB)

Brochure,

Language resources,

Do you have a concern or complaint? Brochure

Publication date

11 December 2018

Last updated

20 March 2024

Information for consumers of aged care services, their families, carers and representatives about the Aged Care Quality and Safety Commission.
This resource is available in 25 different languages.

Do you have a concern or complaint? (PDF 261.48 KB)

Arabic – هل لديك أية مخاوف أو شكوى؟ (PDF 812.23 KB)

Armenian – Դուք ունե՞ք մտահոգություն կամ բողոք (PDF 788.47 KB)

Croatian – Da li ste zabrinuti ili imate prigovor? (PDF 748.97 KB)

Chinese Simplified – 您是否有顾虑或想提出投诉? (PDF 872.03 KB)

Chinese Traditional – 您是否有顧慮，或者希望提出投訴？ (PDF 848.4 KB)

Dutch – Heeft u een bezorgdheid of klacht? (PDF 736.82 KB)

French – Avez-vous un sujet de préoccupation ou une plainte? (PDF 741.53 KB)

German – Haben Sie ein Anliegen oder eine Beschwerde? (PDF 769.68 KB)

Greek – Έχετε ανησυχία ή καταγγελία; (PDF 740.04 KB)

Hindi – क्या आपके पास कोई चिंता या शिकायत है? (PDF 738.57 KB)

Hungarian – Van-e aggodalma vagy panasza? (PDF 754.57 KB)

Italian – Ha una segnalazione da fare? (PDF 755.63 KB)

Korean – 우려 사항이나 불만 사항이 있으신가요? (PDF 885.14 KB)

Latvian – Vai jums ir kādas raizes vai sūdzības? (PDF 734.74 KB)

Macedonian – Дали имате некој проблем или жалба? (PDF 729.67 KB)

Maltese – Hemm xi ħaġa li qed tħassbek jew għandek xi ilment? (PDF 745.89 KB)

Polish – Czy masz jakieś obawy lub skargi? (PDF 758.03 KB)

Portuguese – Tem alguma preocupação ou queixa? (PDF 758.2 KB)

Russian – У вас возникла проблема или есть претензия? (PDF 730.84 KB)

Serbian – Да ли вас нешто забрињава или желите да се жалите? (PDF 805.83 KB)

Spanish – ¿Tiene alguna inquietud o queja? (PDF 748.49 KB)

Tagalog – Mayroon ka bang pag-aalala o reklamo? (PDF 747.54 KB)

Turkish – Endişeleriniz veya şikâyetiniz var mı? (PDF 720.08 KB)

Ukrainian – Ви чимось занепокоєні чи у вас є скарга? (PDF 855.89 KB)

Vietnamese – Quý vị có mối quan ngại hay khiếu nại nào không? (PDF 740.18 KB)

Brochure,

Translated information for people receiving aged care

Publication date

10 December 2018

If you need an interpreter, please call TIS National on 131 450 and ask them to call the Aged Care Quality and Safety Commission on 1800 951 822. Our business hours are 9-5 Monday to Friday.

acqsc_translated-information-for-consumer-poster_acc.pdf (PDF 777.92 KB)

Brochure,